Bilingual Call Center Representatives - Ultimate Staffing Services

Ultimate Staffing is seeking BilingualCall Center Representatives to assist a client in the Denton County area.

In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources.

Shifts and Hours: Monday - Friday. Training hours are 8:30am - 5:00pm CST

Post training must be able to work an 8hr shift between the hours of 7:30am - 11:00pm CST

Job Responsibilities:

• Excellent customer service tenure and skill
• Excellent phone etiquette
• Excellent communication skills, both written and verbal
• Tactful
• Substantial call center experience preferred
• Bilingual required

Requirements:

• Bilingual in Spanish is required
• Minimum 1-year relevant work experience
• Ability to attain working knowledge of the Client's processes and requirements and be able to communicate this in a professional matter.
• Overtime when needed.
• High school diploma or equivalent required
• Detail-oriented; data entry
• Reliable/dependable
• Problem solving and critical thinking

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.