Bilingual Call Center Supervisor (Spanish) - Openwork
Katy, TX 77450
About the Job
Exciting Opportunity: Bilingual (Spanish) Sales Associate Team Lead – Join a Growing Home Goods Company in Katy, TX!
Are you a confident, customer-focused leader who speaks fluent Spanish? Do you have a passion for sales and delivering exceptional service? If so, we’re looking for you! Our well-established home goods company in Katy, TX is seeking a Bilingual Sales Associate Team Lead to guide a small team of dedicated sales associates. This is your chance to make a real impact in a thriving business while developing your leadership skills!
What’s in It for You:
- Direct Hire Opportunity: Stability with a trusted company.
- Competitive Pay: $16.50 per hour, plus commission opportunities to boost your earnings.
- Consistent Schedule: Monday to Friday, 9:00 AM – 7:00 PM, and Saturdays, 10:00 AM – 3:00 PM.
- Growth Potential: Lead a small, motivated team and grow with the company.
- PTO: Earn 5 days of paid time off after your first year of service.
Your Responsibilities:
As the Sales Associate Team Lead, you’ll guide and support a team of 4 sales associates to deliver exceptional customer service. You’ll also:
- Handle customer inquiries, complaints, and feedback, ensuring issues are resolved smoothly.
- Process sales orders, payments, exchanges, and returns in line with company policies.
- Manage daily deposits and end-of-day bank verifications.
- Stay up-to-date on promotional offers and product knowledge to upsell effectively.
- Lead by example, motivating your team to meet sales quotas and deliver top-notch service.
- Monitor call and mail histories to ensure all customers are assisted in a timely manner.
- Craft professional emails and communicate effectively with customers and coworkers in both Spanish and English.
What We’re Looking For:
- Leadership Experience: At least 1 year of experience in a leadership or supervisory role, ideally in retail, call centers, or fast food.
- Bilingual Fluency: Excellent written and oral communication skills in Spanish are a must.
- Customer Service Skills: Passion for helping customers, strong upselling abilities, and a friendly, professional demeanor.
- Tech-Savvy: Strong computer skills, including experience with Google Calendar, social media, WhatsApp, Google Chat, and CRM systems.
- Organizational Skills: Ability to multitask, stay organized, and handle multiple responsibilities efficiently.
Why This Role is Perfect for You:
- You’re a natural leader who thrives in a customer-facing environment.
- You’re driven by results and motivated to help your team meet sales targets.
- You enjoy providing top-notch service and solving problems with ease.
- You’re looking for a long-term position with opportunities for growth and development.
Ready to Lead and Excel?
If you’re a bilingual (Spanish), customer service pro with leadership experience, apply today and take the next step in your career with a company that values your skills and passion. Don’t miss out on this opportunity to grow, lead, and succeed!
About Openwork
Openwork is a talent-focused staffing company on a mission to bring ease, accessibility, and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream job, career, or team is a really good place to start. Our mission is helping build careers, companies and communities, one person at a time. Our vision is a fulfilling career for everyone and the right talent for every organization.
Source : Openwork
