Bilingual Care Coordinator- Secretary/Receptionist at Caughman Health Center

PURPOSE OF THIS POSITION

The purpose of the BVMP Bilingual Care Coordinator is to communicate with patients and provide administrative support for the practice.  Assists both English and Spanish speaking patients/families in scheduling/rescheduling appointments, answering scheduling questions, as well as demographics and insurance information.

Blanchard Valley Health System - Mission, Vision and Values:

• Mission: Caring for a lifetime.
• Vision: Extraordinary people. Exceptional care.
• Values: Integrity, Compassion, Skill, Collaboration, Innovation & Humor
• Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight-county area.

JOB DUTIES/RESPONSIBILITIES

• Duty 1: Schedules and manages patient appointments using Electronic Medical Records (EMR). Manage the Provider’s daily patient schedule.
• Duty 2: Accurately completes the registration process. 
• Duty 3: Documents management, patient referrals, prior authorizations and validation of benefits.
• Duty 4: Responsible for payment collection.
• Duty 5: Opens and sets up the office for the day. Stocks office supplies.
• Duty 6: Maintains patient waiting area for cleanliness.
• Duty 7: Responsible for enhancing our patients experience and upholding the mission, vision and values of the organization. 
• Duty 8: Willingness to participate in process improvement.
• Duty 9: Other duties as assigned.

REQUIRED QUALIFICATIONS

• High school graduate or GED equivalent
• Bilingual (English and Spanish)
• Use of technology, associated applications and office equipment
• This position may not be inclusive to the BVMP Practice that you are assigned at the time of hire, which may require you to work at another BVMP Practice, as needed.  If this position requires travel between offices during work hours, a valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state).  You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.
• Positive service-oriented interpersonal and communication skills
• Behavior needs to adhere to BVHS policies regarding workplace civility and standards of behavior
• Comply to all organizational privacy policies and procedures  
• Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.  Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures.

PREFERRED QUALIFICATIONS

• Previous customer service experience
• Electronic Medical Records (EMR) experience
• Medical terminology

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting, and standing.  The associate must be able to sit for 8 hours a day and be able to lift 50 pounds, and reach work above the shoulders.  The individual must have good eye-hand coordination and fine finger dexterity to operate machines.  The individual must have excellent verbal communication skills to communicate with patients, providers, and co-workers.  The associate must have vision corrected and hearing in the normal range.

***This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)