Bilingual Community Director, Apartment Complex in Oklahoma City - Confidential Company

ABOUT THE ROLE

The Community Director is the key to success at our individual property sites. You are responsible for all property operations and will manage and coordinate people, activities and available resources in order to maximize occupancy levels and property values. In essence, you will make sure that the property is running smoothly, that tenants are safe and satisfied, and that all facilities and compliance are in great standing. In addition, you will support and/or train the supporting staff and maintenance team to perform their jobs to the fullest potential.

The Community Director will work closely with the Regional Manager to identify property goals and objectives–and to deliver on those goals week to week.

RESPONSIBILITIES

FINANCIAL

• Manage their property to perform in line with the established budget guidelines throughout the year.
• Ensure that all rents are collected and deposited when due and posted in a timely manner.
• Perform evictions as required on delinquent rents.
• Communicate with vendor/contractors concerning work scheduling, billings, vendor relations and certificates of insurance.
• Approve and submit all invoices to corporate office for payment.

PERSONNEL

• Train, motivate, and supervise on‐site staff in order to achieve operational goals. This includes new employee onboarding, annual performance reviews, review and approval of timesheets, instructing and advising on­‐site staff of employee procedures and guidelines.
• Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment if necessary.

ADMINISTRATIVE/OFFICE

• Ensure that lease files are complete and that completion of leases is being executed properly through our property management software.
• Ensure that the office opens on schedule, is clean, and that model apartments are ready for tours and inspections.
• Maintain records on various aspects of management activity on a daily, weekly and/or monthly basis. Submits required reports to central office as required.
• Attend scheduled meetings with Regional Manager and Corporate office.
• Communicate all challenges affecting the operation of the property to the Regional Manager in a timely manner.

RESIDENT RELATIONS

• Maintain positive customer service attitude that contributes to a vibrant property community.
• Conduct unit inspections for move­‐in/move­‐outs.
• Review all notices to vacate to determine the cause of the move-­out.
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

MAINTENANCE

• Physically walk and inspect property on a regular basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of unit.
• Track and update status of ‘Make Ready’ units. Coordinate with maintenance and make-‐ready staff to ensure timely recondition of apartments after move-­out.
• Monitor all maintenance activities.

SAFETY

• Report liability and community incidents to the Central Office. Ensure any occupational injury claims are reported and proper paperwork is completed.

MARKETING/LEASING

• Delegate or conduct market surveys. Delegate or shop comparable properties and be aware of neighborhood market conditions.
• Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Complete marketing plans.
• Delegate or conduct weekly outreach marketing.
• Welcome and show property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Approve all rental applications.
• Approve and sign all lease paperwork and addenda.
• Complete leasing goals.

GENERAL

• Perform a variety of position related tasks as requested by the Regional Manager or leadership team.

MINIMUM REQUIREMENTS

• 3 years of experience managing apartment properties.
• 2+ years managing property teams (maintenance + support staff).
• Prior experience in Class B & C property management in the Oklahoma City market, preferred.
• Evidence of leadership qualities within the region, the company and/or the industry.
• Proficient knowledge of Microsoft Office Suite, Email, Google Drive, and property management software Appfolio.

ATTENDANCE/TRAVEL

This position is exempt from overtime and may entail working hours as needed to perform the position requirements satisfactorily. The position is scheduled for a typical 40-hour work week, however, due to property demands, the Community Director should be prepared to work more hours when necessary.

Cresta residential IS PROUD TO PROVIDE ITS TEAM MEMBERS WITH

• Comprehensive benefits package including medical, dental & vision plan options.
• On-going training and development in topics relevant to the Property Management industry.
• Paid time off as well as paid holidays.
• Performance bonus programs.