Bilingual Customer Service Lead - Clayton Services

Clayton Services is searching for a Bilingual Customer Service Lead to join a thriving company in North Houston. The Bilingual Customer Service Lead will lead a team of customer service representatives and liaise between the company's current and potential customers to resolve issues, complaints, and inquiries.

Job Type: Temp-to-Hire
Pay Rate: $22.00-$30.00/hour
Benefits: Excellent benefits are available after the successful completion of the temporary period

Bilingual Customer Service Lead:

• Manage and lead a team of customer service representatives.
• Focus on maintaining high levels of customer satisfaction by addressing customer issues and escalations promptly, seeking resolutions that align with the company's policies and customer-centric values.
• Identify opportunities for process improvement within the customer service department. Implement changes to enhance efficiency and effectiveness.
• Provide ongoing training and development opportunities for customer service representatives to improve their skills and knowledge.
• Foster clear and effective communication within the customer service team and with other departments.

Bilingual Customer Service Lead Skills and Abilities:

• Excellent customer service skills.
• Excellent communication skills.
• Must be able to work long hours and on weekends.
• Must be comfortable facing clients in person and over the phone.
• Ability to multi-task in a fast-paced work environment.
• Adaptable and flexible team player willing to go the extra mile.
• Computer proficiency.

Bilingual Customer Service Lead Education and Experience:

• A High School Diploma is required.
• Bilingual in English and Spanish is required.
• 3+ years in a customer support/call center role with at least one year of mentoring or managing employees.
• Proven success at meeting or exceeding quotas.
• Experience working with a CRM system is highly desired.

Bilingual Customer Service Lead - Lots of opportunities for overtime. Immediate need. Apply today!