Bilingual Customer Service Representative - Mom's Meals

Position SummaryMom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family. This is a fully remote position. **Employees must be located in** **Idaho, Nevada, Texas, or Utah** (applicants outside these states will not be considered). The starting wage is $16.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.Work hours are Monday-Friday, 8:00am-5:00pm Mountain Time/7:00am-4:00pm Pacific Time with the potential for overtime.Our team members enjoy: + Tiered growth path for promotion starting Day 1 + Eligible for Referral Bonuses starting Day 1 + Weekly paychecks + PTO, 401k, & a Full benefits package Position Responsibilities may include, but not limited to + Handle inbound and outbound customer service calls with our clients placing their meal order + Address questions, and provide exceptional customer service + Input order information into the appropriate client order screen + Document all conversations with client into client information database + Ensure all assigned clients are contacted and have an order on file + Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients + Work quickly and efficiently without making the client feel rushed Required Skills & Experience + Bilingual (English/Spanish) + High school degree or GED + 1 year of previous customer service experience + Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook) + Clear oral communication skills + Ability to deescalate situations and quickly resolve customer complaints + Prior experience adhering to company policies and showing core values + Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits + Must have a quiet workspace that is free from distraction Preferred Skills & Experience + 1 year of previous call center experience + Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems + Previous experience working with HIPAA policies and procedures Physical Requirements + Repetitive motions that include the wrists, hands and/or fingers + Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods + Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus **Company Overview** Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. **EEO** Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.