Bilingual Customer Service Representative - SSM Services, inc

We are seeking an enthusiastic and dynamic individual to join our team as a Retail Bilingual Customer Service Representative. In this role, you will play a vital role in building and maintaining strong relationships with our clients in the retail industry, ensuring their marketing and promotional needs are met with excellence.

Key Responsibilities:

1. Bilingual Customer Service Representative:

• Cultivate and maintain positive, long-lasting relationships with our retail clients.
• Act as the primary point of contact for customer inquiries and concerns, ensuring timely and effective communication.
• Gain an in-depth understanding of each customers unique needs and goals.

2. Retail Marketing and Promotions Expertise:

• Execute retail marketing and promotions in big box retailers for assigned clientele
• Stay up-to-date with the latest trends and strategies in retail marketing and promotions.
• Provide expert guidance to customers on developing effective marketing and promotional campaigns tailored to their specific needs.

3. Solution Development:

• Collaborate with our internal teams to develop tailored marketing and promotional solutions that meet client objectives.
• Present innovative ideas and strategies to clients, demonstrating a deep understanding of their business.

4. Campaign Management:

• Oversee the execution of retail marketing and promotional campaigns, ensuring success and building relationships with key personnel at retail locations
• Monitor campaign performance and make data-driven recommendations for improvements.

5. Reporting and Analysis:

• Provide customers with regular reports and insights on the performance of their marketing and promotional activities.
• Analyze data to identify areas of improvement and opportunities for growth.

Bilingual Customer Service Representative Qualifications:

• Bachelor's degree in Marketing, Business, or a related field (or equivalent experience).
• Proven experience in customer service in the retail marketing and promotions industry is a plus.
• Strong understanding of retail marketing strategies, promotions, and consumer behavior.
• Exceptional communication and interpersonal skills.
• Analytical mindset and the ability to derive insights from data.
• Excellent project management and organizational skills.

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