Bilingual Customer Service Representative (Fluent in French) - Stand8

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more; including internationally in Mexico and India.

We are seeking a dedicated and professional Bilingual Customer Service Specialist to join our team. The ideal candidate will possess strong communication skills in both Spanish and/or French and English, with a deep understanding of insurance and annuity products. This role is key in delivering exceptional service to our clients by responding to inquiries and resolving issues related to insurance, annuity products, and our organization.

Responsibilities

• Provide prompt, courteous, and accurate responses to a wide range of phone and email inquiries from clients in Spanish, French, and English.
• Engage with callers, ask probing questions, analyze concerns, and determine appropriate resolutions.
• Use online systems to retrieve, review, and communicate relevant information to answer inquiries.
• Respond to detailed questions on life insurance, annuity products, tax information, settlement options, and fraternal guidelines.
• Follow protocols for releasing policyholder information and assess the need for assistance from other departments as required.
• Forward special action requests for written correspondence and handle sensitive inquiries appropriately.
• Review and assess email inquiries to determine the appropriate response or direct them to the correct department.
• Serve as a liaison between departments for website-related inquiries.
• Read departmental communications and product updates regularly to stay informed.
• Perform other customer service duties, including translation as needed, to support team operations.

Skills

• Proven experience in providing outstanding customer service by demonstrating expertise, building trust, and enhancing customer satisfaction.
• Effective communicator with excellent listening skills, empathy, and professionalism.
• Strong written communication abilities.
• Comfortable working in a fast-paced, high-volume call center environment.
• Willing to learn and adapt quickly to new processes.
• Open to feedback for continuous improvement.
• Proficient in computer use with strong multi-tasking capabilities.
• Ability to speak and understand French Canadian is highly desirable.

Additional Details
The base range for this is 45k - 55k salary, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!