Bilingual Customer Service Representative (Primarily Home) - The General

Job Title: Customer Service Representative

Responsibilities:

• Respond to auto policy-related inquiries from agents, agency staff, and customers.
• Participate in training to gain product and system knowledge.
• Provide outstanding customer service and support.
• Document interactions and follow up on unresolved issues.
• Collaborate with team members to improve service delivery.

Qualifications:

• High school diploma or equivalent; degree preferred.
• Strong communication and interpersonal skills.
• Ability to learn quickly and adapt to new systems.
• Previous customer service experience is a plus.
• Detail-oriented with strong problem-solving skills.