Bilingual Customer Service Representative - GEICO Tampa

Join GEICO Tampa, a leading insurance company committed to providing exceptional customer service in the heart of Tampa, Florida. We are seeking a dedicated Bilingual Customer Service Representative to join our team and assist our diverse customer base in English and Spanish.

As a Bilingual Customer Service Representative at GEICO Tampa, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing expert guidance in a fast-paced and supportive environment. Your exceptional communication skills and cultural awareness will be key in delivering top-tier service to our valued clients.

If you are passionate about customer care, fluent in both English and Spanish, and excited to be a part of a dynamic team that values positivity and inclusivity, GEICO Tampa is the place for you. Come be a part of our mission to make insurance easy and stress-free for all!

Salary Range: $18.00 - $20.00 per hour

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Health Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Client Interaction: Engage with customers in a professional and friendly manner, addressing their inquiries and providing efficient solutions.

Problem Resolution: Assist customers in resolving issues with their policies, or general enquiries, ensuring their satisfaction and trust in our services.

Documentation: Maintain accurate records of all customer interactions, ensuring information is up-to-date and accessible for future reference.

Language Support: Provide assistance to Spanish-speaking customers, ensuring clear communication and understanding of their needs and concerns.

Quality Assurance: Adhere to company protocols and standards to ensure consistent and high-quality customer interactions.

Bilingual Proficiency: Fluency in English and Spanish, both spoken and written.

Customer Service Experience: Previous experience in a customer service role is preferred.

Communication Skills: Excellent verbal and written communication abilities in both languages.

Interpersonal Skills: Ability to build rapport with customers, listen actively, and show empathy.

Organizational Skills: Strong organizational skills to manage multiple tasks efficiently and prioritize workload effectively.

Team Player: Desire to collaborate with team members, contribute positively, and support a cohesive work environment.