Bilingual Customer Service Specialist - Pet Resource Center of Kansas City

Here at the Pet Resource Center of Kansas City, we recognize that our team is the foundation of not just our business, but also our way of life. Through consistent growth based on the quality of our customer service and our desire to help, we have the opportunity to welcome a new team member who will join us in the next phase of our exciting journey.

Position Summary

We’re looking for someone who is energized by the idea of changing lives – both animal and human. A customer services superstar who loves the idea of interacting with and helping people and pets all day long.

Duties include but not limited to:

• Checking clients in for their pet's services over the phone and processing their payments
• Using customer service skills to educate on and promote services, treatments and products
• Using a spreadsheet to track the flow of the parking lot and clients
• When in rotation, being out at our check in booth for a few hours at a time greeting clients and getting them signed in using a laptop, and then directing them into a lane.
• Have a basic working knowledge of the organization so you can answer questions about the resources and support we can provide to those in need.  
• Be a problem solver and provide helpful, compassionate and caring service to all clients and their pets.
• Address client issues and concerns quickly.
• Handle deposit at end of day and fix any discrepancies
• cross train in our call center and Mobile departments

Ideal candidate competencies 

• Must be bilingual in Spanish
• High energy and passion for customer service.
• Organized personality.
• Ability to work in very high volume and fast-paced environment.
• Ability to multitask
• Confident in decision-making.
• Experience in handling difficult clients or situations with a calm and kind demeanor.
• Although we have a heated/cooled check-in booth, you must be able to work in all types of weather conditions.  

Our Offer

• Full time starts at $15.50 or based on experience 
• Health, dental, vision and life benefits options
• 3 weeks paid annual leave with flexible scheduling ability
• Paid holidays
• 401k
• Monday-Friday Schedule or a compressed 4 day, 10 hour schedule.
• discounted service

By now you will have realized that the Pet Resource Center of Kansas City is a genuinely unique environment and one that encourages quality and excellence in all that we do. This is very important to us, but harmony is equally important, as is ensuring a great working atmosphere where honesty through transparency builds trust. It is time for you to make the next step in your career and join us.