Bilingual Dental Receptionist - Philadelphia Fight

Philadelphia FIGHT

FIGHT Family Dentistry

Bilingual Dental Receptionist Job Description

We are looking for an enthusiastic and energetic bilingual Dental receptionist to join our friendly and mission-driven team. This person must be fluent in both English and Spanish. We believe in caring for each other and caring for underserved and marginalized community members. We offer very competitive benefits, stable hours, and a warm and welcoming team-oriented environment.

Qualifications: The Bilingual Dental Receptionist must be fluent in both Spanish/English. 1+ years of experience in a dental office is preferred. Should be able to show proof of medical interpretation/translation certification or must be willing to obtain medical translation certification within 1 year of employment (to be paid by employer). Must be able to demonstrate judgment, patience, integrity, organization, and prioritization in multi-task environment. Must have attention to detail, dependability, listening and communication skills, and flexibility. Must have cultural competency and take a trauma-informed and harm-reduction approach to health care.

Responsibilities include:

Receptionist Responsibilities:

• Checks in patients, which includes collecting paperwork, updating demographic information, verifying insurance, and collecting payment.
• Processes collections, including storing cash and using credit card machines properly.
• Manages patient flow including triaging of "walk ins."
• Coordinate's referrals and medical records.
• Understands when to escalate situations to dental leadership.
• Demonstrates exceptional in-person and telephone courtesy.
• Use sound judgment in patient communication, especially with upset patients.

Billing Responsibilities:

• Processes insurance preauthorization/predeterminations and benefit limit exceptions (BLEs)
• Assists in the insurance claim process

Quality Assurance/Improvement (QA/QI) Responsibilities:

• Assists dental leadership in QA/QI responsibilities including maintaining patient database and developing proper systems to address no shows and patient loss to follow up.

Translation/Interpretation:

• Ability to transfer speech from English/Spanish to Spanish/English.
• Ability to transfer written text from English/Spanish to Spanish/English.

General Responsibilities/Team Functions:

• Competence in the use of Electronic Health Record systems.
• Maintains patient confidence and protect operations by keeping information confidential.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Protect patients and employees by adhering to infection-control policies and protocols.
• Works in compliance with all medical/dental policies and with standards such as OSHA, HIPAA, CLIA and funding body regulations.
• Performs other reasonably related duties as assigned by supervisor or manager.
• Exercises good judgment in bringing any issues necessary to the attention of the supervising dentist or dental leadership.
• Maintains and improves professional and technical knowledge.
• Constantly strives to achieve excellence in the day-to-day operations of Philadelphia FIGHT Dental Services.

Physical demands:

• Occasional lifting of 40 - 50 lbs and pushing of 5-20 lbs
• Sitting, standing, and walking approximately 80% of the time
• A medium to high level of manual dexterity required
• Bending and reaching approximately 20% of the time. Normal accessibility and mobility required
• Normal overtime/extended work hours

Other: Initial probationary period is three months.

Salary range: Commensurate with experience.

Travel requirements: Minimal local travel required between Philadelphia FIGHT Health Centers.

Work hours: 40 Hours/Week

Blood Borne Pathogen Exposure - Category 1 Job classification includes ALL employees who have occupational exposure* to blood borne pathogens* (blood or body fluids) while performing their job duties.

Philadelphia FIGHT requires proof of completed COVID-19 vaccination series for all new employees hired. Medical and religious exemptions will be honored consistent with EEOC regulation.

FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution.

We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds.

To apply: https://www.fight.org/careers/