Bilingual Disbursement Clerk II (Texas, Austin) - National Western Life Insurance Company

Job Summary

At this level, incumbents are typically skilled in processing all forms of premium payments including checks, credit card, wire transfer, pre-authorized checks, and debit of agent accounts. This level also may involve more interaction with international agents to obtain additional documentation, policy amendments, or similar.

Essential Functions

• This position is responsible for processing routine premium payments applied to new policies or renewals
• This position is responsible for processing multiple forms of premium payments applied primarily to renewal policies
• Generating correspondence with agents and/or policy holders as needed
• Ensuring the accuracy and completeness of payment documents
• Following all applicable compliance procedures for processing such payments, including federal anti-money laundering guidelines and IRS cash reporting requirements
• Performing quality control assessments to ensure payment processing procedures are effective
• Answerings correspondence relating to updates, reprocessing of debit authorization, declined credit card payments, or other discrepancies
• Determining appropriate reassignment of charges and file updates when needed
• Training new/less experienced employees (full time or temporary) as needed
• Providing back up assistance to other staff members in varying areas as needed