Bilingual English/Spanish PM Coordinator - Literacy Minnesota

Literacy Minnesota seeks a bilingual or proficient Spanish speaker to serve as learning center coordinator of afternoon and evening programming. This is a 36 hourly, benefits-eligible position requiring regular in-person attendance. The core schedule will typically be noon - 8:30 pm, Monday through Thursday, and a short day on Friday.  This position is responsible for the development, maintenance and implementation of systems and processes related to the daily activities at Literacy Minnesota’s Open Door - Minneapolis. These areas of responsibility for adult education programming include but are not limited to: outreach and recruitment, intake and testing, retention, class schedules, technology/facilities and program delivery. This person acts as the hub of the learning center PM programming, ensuring effective communication internally and with the public.

This position reports to the Learning Center Operations Manager and supports volunteers AmeriCorps service members and teaching staff.  This role regularly collaborates with other Open Door coordinators and staff members.

Work environment consists of a typical office environment. Time spent on the computer is approximately 75%; time spent on phone is approximately 25%. This position will primarily work at Open Door – Minneapolis (627 W. Broadway, Minneapolis, MN 55411.) Travel between Open Door locations and the Literacy Minnesota main office  as well as occasional travel to a variety of locations within the metro area may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation: starting pay rate between $20.00 - $23.30 per hour (commensurate with experience). This position is benefits-eligible and will accrue Paid Time Off (PTO) and be eligible for paid holidays.   

Program Management and Oversight 

• Comply with all ABE accountability requirements; complete intake forms, Personal Education Plans, and other necessary documents for each adult learner. Conduct pre-testing for incoming participants, and ongoing or post-testing using CASAS, TABE, ABLE, or other approved tests.
• Coordinate testing events for all classes at least monthly, and/or at the request of instructional staff and Learning Center Operations Manager .
• Follow communication processes and procedures to relay relevant information to volunteers and learners, in collaboration with program staff.
• Attract, screen, orient and support volunteers
• Ensure staff and volunteer-led classes have adequate volunteer coverage. 
• Ensure volunteers complete all required onboarding processes and training, with support of training coordinator and volunteer placement coordinator.  
• Support volunteer-led classes via ensuring access to lesson materials, class supplies and functional technology.
• Maintain accurate information in the SID database including student hours, attendance, and assessment data. Enter student achievements and new enrollments.
• Generate timely, accurate reports as requested and maintain complete and accurate records for all courses taught.
• Help maintain and improve intake, placement and follow-up procedures to benefit adult learners.
• Maintain confidentiality of participant files.
• Maintain schedules of classes, volunteers and staff. 
• Ensure that emergency procedures are documented, communicated, and practiced on a regular basis.
• Collaborate with teachers and Family Navigator to provide high quality navigation services to adult learners.
• Work with caseworkers and social services to complete necessary paperwork for learners as needed.
• Collaborate with staff across Open Door sites and Literacy Minnesota locations to ensure efficient and cohesive systems and programming.
• Work with Site Manager and Learning Center Operations Manager to coordinate repairs and maintenance of technology and facilities.
• Work with Site Manager to ensure that classroom and office supplies are maintained and in stock.
• Provide building and phone coverage.
• Communicate on behalf of Open Door centers to staff, volunteers, participants and selected community partners.
• Build knowledge of community resources and refer students to appropriate outside resources for non-school related needs.
• Market and raise awareness of learning center programming and, under direction of Marketing, Learning Center Operations Manager and other staff, attract participants using a variety of methods including online and in-person recruiting.

Collaborative Leadership Practice  

• Work closely with Open Door staff on site and across the agency to coordinate assessment and instruction and to share relevant resources and expertise. 
• Attend monthly Learning Center meetings, staff meetings and other meetings as requested.  

Community Ambassadorship: Outreach, Communications & Marketing 

• Represent Literacy Minnesota at community events
• Engage with external partners to build recruitment pipelines for new program participants

Other

• Support organizational DEI goals by fostering an inclusive environment, and actively participating in and achieving organizational and personal DEI goals.     
• Participate and foster a culture of life-long learning for participants, volunteers and staff.

Required Qualifications:

• Bilingual or proficient in Spanish 
• Bachelor’s Degree in Education or a related field and one or more years of experience in program coordination. Equivalent combination of education and experience also accepted (for example, four years of related experience in place of post-secondary education).
• Experience working with people from diverse cultures and communities.
• Attitude of life-long learning and development.
• Strong communication skills.
• Ability to prioritize tasks based on urgency and importance, and move quickly between multiple tasks.
• Excellent organizational skills and keen attention to detail.
• Proficient with basic internet, email, and software programs.
• Demonstrated DEI-focused work style, including engagement in organizational and personal DEI goals.      

Preferred Qualifications:

• Valid driver’s license.
• Experience coordinating non-profit programming, especially in an education, refugee, or immigrant focused non-profit.
• Community organizing or recruitment experience.