Bilingual Front Desk - ABM

• Answer incoming calls, screen and direct them to the appropriate recipients.
• Take accurate messages and relay them promptly to the intended recipients.
• Provide accurate and courteous information to callers regarding services, appointments, and general inquiries.
• Greet all individuals entering the organization in a friendly and professional manner.
• Direct visitors to their designated destinations within the facility.
• Handle inquiries from the public and customers with patience and efficiency.
• Provide general administrative and clerical support as needed.
• Prepare letters, documents, and reports as assigned.
• Maintain reception area cleanliness and organization.
• Perform other duties as assigned by the Front Desk Supervisor.

• High school diploma or equivalent.
• Proficiency in administrative and clerical procedures.
• Knowledge of customer service principles and practices.
• Typing speed of at least 60 words per minute.
• Bilingual proficiency in English and Spanish.
• Proficient in Microsoft Office, particularly Excel and Word.
• Familiarity with office equipment and systems.
• Ability to perform physical tasks such as sitting, standing, bending, and lifting up to medium weights.
• Willingness to work in a hospital environment with exposure to sick patients or visitors.

• Ability to respond to emergencies at the facility as directed.
• Willingness to contribute ideas for continuous quality improvement.
• Excellent verbal and written communication skills.
• Professional personal presentation.
• Strong customer service orientation.
• Ability to prioritize tasks and manage time effectively.
• Attention to detail and accuracy in work.
• Initiative, reliability, and stress tolerance.

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.