Bilingual Front Office Cantonese/Mandarin - ADECCO

Job Title: Bilingual Front Office Receptionist (Cantonese/Mandarin) - Part-Time

Location: San Jose, CA

Hours: Monday-Friday, 10:00 AM - 2:30 PM

Pay Rate: $21-$23/hr. Weekly pay!

Job Description: As our Bilingual Front Office Receptionist, you will be the first point of contact for our clients and visitors. You’ll play a crucial role in creating a positive and welcoming atmosphere while managing a variety of administrative tasks. Fluency in Cantonese or Mandarin is required, as you will be assisting a significant number of Mandarin or Cantonese-speaking clients.

Key Responsibilities:

• Answer all Call Center incoming calls and properly route calls via appropriate transfer, message taking, or follow-up and return call.

• Monitor calls on hold to prevent long wait times.

• Relay patient questions, requests, and other calls to the appropriate person/department.

• Schedule, reschedule and/or cancel medical appointments as requested by the patient and in accordance with Appointment Scheduling Policy.

• Collect, update, and verify all pertinent patient demographic and insurance information.

• Communicate regularly with the supervisor on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.

• Communicate with outside specialists’ offices, and other clinics and hospitals.

• May provide administrative support to health care providers and management.

• May collect payments from patients in accordance with AACIs policies of handling cash.

• Complete other duties and related projects as assigned.

• Provide exceptional customer service and address client inquiries in both English and Cantonese/Mandarin.

Qualifications:

• Fluent in Cantonese or Mandarin, with strong communication skills in English, required.

• Minimum of one year of experience in a dental or healthcare environment

• Prior experience in a receptionist or customer service role.

• Demonstrate working knowledge of community primary care and mental health comparable outpatient clinic operations.

• Excellent organizational and multitasking abilities.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Positive attitude, professional appearance, and strong interpersonal skills.

 

Why work for Adecco:

• Weekly pay

• 401(K) Plan

• Skill Training

• Excellent Medical, Dental and Vision benefits

How to Apply: If you are a motivated individual with a passion for customer service and the required language skills, we would love to hear from you! Please apply now with a up-to-date resume for immediate consideration.

Pay Details: $21.00 to $23.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance