Bilingual Front Office Coordinator - CQ Partners

Valley Hearing Center, a privately-owned Audiology practice in Salinas, CA is seeking a Bilingual Front Office Coordinator to join our team. We have been helping patients in our community since 1984 and we are passionate about providing both the best hearing healthcare technology available and the best patient experience possible.

We seek a sales-focused customer service or administrative front office coordiantor, bilingual in Spanish who is passionate about helping people and interested in developing a career in the field of Audiology.

If you are motivated to go above and beyond, inspired by working with the best team, and compelled to do the right thing then our organization is exactly what you’ve been looking for.

The following DUTIES & RESPONSIBILITIES are central to the role:

• On-the-jobs training
• Ability to be cross-trained to assist clinical team
• Answering & triaging calls, taking detailed messages and following through
• Processing Medical Records request
• 4Back office duties as needed
• Answering phones with a smile and compassion. Patient care is our priority
• Appointment Scheduling
• Verifying insurance eligibility
• Updating accurate information in patient records/charts
• High proficiency with computers/ softwares (Word, Excel, EMR Program)
• Data entry of patient demographics and posting charges and payments
• Strong Clerical Skills
• Responsibility for follow-through and clinical documentation
• Providing feedback and suggestions for making this job more efficient
• Proficiency with office equipment : Fax, machines, copier, and scanners.
• Performing other duties as need

The candidate should have the following PERSONAL ATTRIBUTES:

• Candidate should have excellent verbal and written communication skills
• Ability to deal sensitively and effectively with patients
• A friendly warm demeanor that generates a positive office visit experience
• Personable characteristics with ability to interact with diverse population
• Well versed in Spanish and English
• Must be punctual and dependable
• Consistent, positive “can-do” attitude
• Professional, task- focused and team oriented individual.
• Ability to manage time, be organized resourceful, work efficiently and independently
• Good sense of humor

To ensure success candidates should also possess the following EXPERIENCE & SKILLS:

• High School Diploma required, Associates degree preferred
• 2 years of front office experience
• Must be Bilingual Spanish
• Prior outbound dialing experience required.
• Demonstrated experience building strong and positive relationships with patients or customers
• An ability to communicate verbally & in writing with utmost clarity
• Proficiency with MS-Office & other medical practice software

Candidates must be authorized to work in the US for any employer.

We are an Equal Opportunity Employer.