Bilingual Hotline Specialist- Spanish - Firefly Children & Family Alliance

BUILD A CAREER THAT MEANS MORE

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly is currently seeking a Hotline Specialist who is bilingual with language skills in Spanish. As a hotline specialist you will use your customer service skills to help people as they apply for childcare assistance through our Childcare Development Fund program. You will report to the Director of the Childcare Development Fund.

You Will:

Hotline Responsibilities (70%)

• Answer multiple calls and respond to messages/send appointment letters within a 24 hour time period
• Schedule and re-schedule appointments for childcare voucher specialists
• Correctly enter information into the voucher system databases
• Access multiple databases simultaneously (Scheduling Systems, Access Hotline, and AIS) while speaking with clients
• Cooperatively work with other site locations in an integrated support team to identify and connect client with appropriate resources.
• Provide back up assistance for the Scheduling Specialist, Quality Assurance Specialist, Receptionist, Child Care Voucher Specialist and File Specialist
• Any other responsibilities deemed necessary by the supervisor

Childcare Voucher Eligibility/Recertification Support (30%)

• Assist families applying for childcare assistance through interviews and document collection to determine eligibility
• Precisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co-pay & subsidy levels
• Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program
• Thoroughly maintain and complete records on families receiving assistance; monitor the progress of parents in the job search process
• Communicate with parents and child care providers

You Have:

• High School Diploma or GED required
• Ability to speak, read and write in Spanish required
• Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting
• Patient and punctual
• Valid driver's license with valid insurance

Our Benefits:

• Student Loan Repayment
• Tuition Reimbursement
• Medical, Dental, and Health Insurance
• Over 150 hours of PTO first year and 12 paid holidays
• Short-Term and Long-Term Disability
• Life Insurance

At Firefly Children and Family Alliance, we are committed to advancing diversity, equity, and inclusion. Therefore, we encourage persons who represent the diverse identities and lived experiences of the clients and communities we serve to apply.

Equal Employment Opportunity:

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.

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