Performs, for the entire Human Resources Department, a wide variety of complex clerical functions involving frequent exercise of independent judgment with speed, accuracy, and attention to confidentiality.  Responsibilities include maintaining and utilizing files and computer systems, providing necessary reports and documentation, and answering routine questions from the public and employees.

Other duties may be assigned.

• Greets and assists all employees and visitors to the Human Resources Department by determining their needs and directing them accordingly. (First and last name to be given to HR employee to better assist visitor).
• Accepts applications and conducts pre-screening process. Sends acknowledgement letters/cards to applicants.
• Makes badges for new employees.
• Processes departmental mail by opening, date stamping and distributing to appropriate individual (not necessarily addressee).
• Prepares outgoing mail for department members including overnight packages and certified mail and processing interdepartmental mail.
• Similarly responsible for departmental facsimiles.
• Takes and transfers phone calls or takes messages for members of the Human Resources Department.
• Prepares, processes, checks, calculates, and schedules all paperwork with appropriate copies, directs to correct places, tracks through system, and follows up as necessary.
• Answers routine questions for the public and employees, and refers to appropriate sources in a courteous, efficient manner.
• Responds to basic questions and routine transactions such as Member Status Changes for health care providers, 401(k) loan application information, 401(k) weekly deduction changes and W-4 changes.
• Maintains department literature, periodical, book and reference library as well as human resources informational postings throughout the Company.
• Clarifies process for completing company forms (located in racks) and benefits enrollment documents.
• Ensures all forms are complete and provide employees with necessary material upon completion i.e. booklets for Health Insurance.
• Date stamps completed forms before forwarding to Human Resources staff.
• Assists Generalist in organizing community involvement including but not limited to donations, CAB (Community Aid Brigade), United Way Drive, March of Dimes campaign and volunteer programs.
• Coordinates and champions company events.
• Coordinates conference room and training room meeting schedule.
• Maintains company store including but not excluded to maintaining stock levels, fulfilling employee requests and analyzing buying trends, and completing payroll deductions.
• Operates and oversees maintenance of standard office equipment such as copy machine, facsimile machine, personal computer, fax machine, printers, badge maker, label maker, shredder and calculator.
• Coordinates service and maintenance of equipment throughout the department.
• Works on special assignments and projects as necessary i.e. printing labels, distribution of materials left on machinery, badge making, typing, photocopying, shredding and collating.
• Ensures paper is stocked in printers, fax and copier at all times.
• Ensures all forms are adequately stocked in racks at all times.
• Schedules department staff meetings and prepares agendas, takes minutes and types minutes.
• Serves as back up for other Human Resource positions.
• Researches and reconciles problems and questions.
• Participate in team decision-making.
• Maintains a clean, safe, and orderly work area including HR lobby, breakroom application area.
• Follows all safety procedures.

SUPERVISORY RESPONSIBILITIES

None

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Works closely with department personnel to achieve process flow
  • Works closely with supervisor on work related matters
  • Works with other departments in coordinating activities and achieving common goals
  • Works with employees and public to answer questions and process requests
  • Ability to use personal computer.
  • Ability to work in a team environment.
  • Effective organizational skills.
  • Effective public relations skills and interpersonal skills.
  • Effective business data systems knowledge.
  • Effective business writing skills.
  • Effective verbal and written communication skills.
  • Ability to accurately keyboard 60 wpm.

EDUCATION and/or EXPERIENCE

• • High School Diploma or equivalent is required. Two (2) years secretarial/business courses preferred.
  • Five (5) years clerical administrative experience.

LANGUAGE / COMMUNICATION SKILLS

Bilingual in English and Spanish preferred.

        CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS / WORK ENVIRONMENT   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
  • Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
  • Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
  • Light physical effort required by handling objects up to 20 pounds occasionally* and/or 10 pounds frequently.
  • Ability to move from department and buildings to interact with others

TRAVEL REQUIREMENTS

Ability to travel occasionally domestically.

Occasional:   activity exists less than 1/3 of the time.

Frequent:  activity exists 1/3 and 2/3 of the time.

On March 28, 2024, PGT Innovations was successfully acquired by MITER Brands and incorporated into the organization’s portfolio. MITER Brands is a family of leading window and door brands united by a passion for quality and relentless pursuit of 100%.

WHY WE’RE DIFFERENT

We have one purpose: Build the most valued window and door brand in America. But, like all great things, that journey starts by bringing together a team of the most passionate, experienced and dedicated window experts in the industry. From our team to our customers and our communities, we strive to inspire deeper engagements and new possibilities for all. Because we believe that business is always personal.

PEOPLE FIRST ISN'T JUST A CATCHPHRASE.

It's a value we live every day. We make investments for the long-haul, to ensure the success of all. Because when our people win, we all win.

DOING THE RIGHT THING IS IN OUR DNA.

Through best practices, strategic investments and our relentless Pursuit of 100%, we strive for higher quality, greater precision and more efficiency in everything we do.

WE SERVE OUR CUSTOMERS AT A DEPTH THAT OTHERS CANNOT.

We find every opportunity to deliver seamless engagements and the extraordinary experiences that lead to valued, long-lasting relationships.