Bilingual HR Assistant - English & Mandarin Chinese - LA Crystal Hotel

• This position is for a Bilingual HR Assistant and part of the Front Desk Agent of LA Crystal Hotel. You must be able to speak and write English and Mandarin Chinese!需中英文流利

Due to the uniqueness of our hotel's situation, our Hr Assistant will need to have an entire idea of the hotel current operation situation prior to initiating a position as Hr Assistant. If hired, you will start your position as a Front Desk Clerk, and will be evaluated in 2 months for the Hr Assistant position.

Main Job Tasks and Responsibilities

• Assist in the completion of recruitment, on boarding and other HR tasks;
• Assist in supervising and inspecting the work of various hotel departments;
• Check the cleanliness of the room;
• Answer inbound calls from both internal and external callers and connect to correct department or dispatch guest requests, housekeeping needs, engineering needs or tea and restaurant reservations.
• Performs all essential duties of the Front Desk Agent
• Collaborates with employees from Housekeeping, Engineering, and Food & Beverage closely by executing requests accurately.
• Memorise and provide detailed hotel information such as outlet hours of operation, general information, driving directions, etc.
• Maintains good customer relations by keeping informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses on the telephone.
• Record and execute wake-up call requests.
• Maintain a personal log of all guest requests to be reviewed by supervisors as necessary
• Maintains a friendly, cheerful and courteous demeanour at all times
• Performs other duties as assigned, requested or deemed necessary by management.
• Informing front desk clerks of any changes or alterations in work situations
• Assisting guests with concerns and/or complaints, taking the proper measurements to ensure guests' satisfactory
• Issuing and providing guest's with compensations and/or relief
• Temporary arrangement of management work.

Requirements

• High School Diploma or equivalent.
• Age 21+
• Working on a flexible schedule, hours/days. You may be required to work nights, weekends, overnight and/or holidays;
• Must be able to lift at least 20 lbs and pushing, pulling, bending, stooping, upward reaching or Prolonged periods of standing and or walking
• General knowledge of the Hotel departments, and their functions, and of the services and amenities available at the Hotel.
• Excellent customer service and verbiage skills.
• Ability to read, interpret and to readily communicate (in English), both verbally and in writing, information relating to his/her profession using proper grammar, punctuation, and spelling.
• Strong organisational skills and the ability to multitask using multiple computer-based programs and interfaces.
• Firm understanding of Windows-based computers, proficient typing skill (60+ WPM), and working knowledge of Microsoft Office. The use of telephone PBX equipment, headsets, and radios is also required.

Benefits

• $21 Per Hour
• Yearly paid time off & Vacations
• Complimentary stay at the hotel
• etc.