Bilingual Licensed Insurance Customer Service - Marinelly Toro-Mejia - State Farm Agency

Marinelly Toro-Mejia, State Farm Agency, located in Denver, CO has an immediate opening for a Bilingual (Spanish/English) Licensed Insurance Customer Service Representative. Property & Casualty insurance license preferred or must be able to obtain prior to start date.

The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

Responsibilities include but not limited to:

• Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Manage incoming calls.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.

Requirements

• Bilingual (Spanish/English)
• Insurance Sales Experience/ Property & Casualty and L/H licenses preferred.
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Ability to multi-task
• Ability to effectively relate to a customer
• Property & Casualty license
• Life & Health license