Bilingual Medical Receptionist - Philadelphia Fight
Philadelphia, PA
About the Job
Philadelphia FIGHT
Pediatrics and Adolescent Medicine
Bilingual Medical Receptionist
The function of the Bilingual Medical Receptionist is to provide coverage for Philadelphia FIGHT Pediatrics and Y-HEP Health Center. Most of their time will be spent in our adolescent clinic, which is known as YHEP (Youth Health Empowerment Project), which cares for youth ages 13-24. The ideal candidate is professional, innovative, emotionally intelligent, intellectually curious, hard-working, and reliable, computer savvy and open to new ideas. This person will take a trauma-informed, patient-centered approach to dealing with families. Experience and desire to work with a diverse population of youth is required; experience and desire to work with LGBTQ youth is preferred.
Qualifications: The Bilingual Medical Receptionist will have worked in a medical setting or have 5- 7 years' experience in an FQHC front desk setting. Fluency in Spanish and English. Has world class customer service skills and can show proficiency in Microsoft Office with a focus on excel skills. Excellent written and verbal communication skills. Experience and proficiency with Electronic Medical Record Systems. The Bilingual Medical Receptionist will also have strong analytical, time management, and multi-tasking skills. Certification Within 30 days of hire, complete training in Blood borne pathogens, Post exposure prophylaxis, CLIA, and HIPAA regulations.
Responsibilities include:
- Provide coverage for Medical Receptionists, Call Center Representative, Medical Records and Referrals team.
- Ensures accurate patient insurance eligibility checks are performed on a consistent basis, and ensures that procedures are followed in order to request and collect all appropriate fees at check-in.
- Assist Practice Manager in Quality Improvement Reports.
- Send emails when supplies are needed and ensure timely completion of scanning.
- Perform quality reviews of scheduled appointments to ensure compliance with procedures/policies.
- Track and trend recurring scheduling errors and determine appropriate plans and training.
- Ensure hospitality is operating appropriately according to all policies and procedures.
- Ensure proper receipt of patient payments.
- Training of medical front desk in existing and new procedures/workflows.
- Maintain patients' and visitors' privacy and confidentiality. Treat all (staff, patients, and guests) with courtesy and respect.
- Greet Patients and visitors, answer, and triage phones calls, take initial patient complaints.
- Check-in patients which include: collecting paperwork, updating demographic information, verifying insurance, verifying pharmacy of preference, collecting payment, explaining sliding fee schedule, kiosk updates, and enrolling into patient portal.
- Schedule, change, and cancel patient appointments using electronic practice management program.
- Scan medical records into the electronic medical record system.
- Manage the waiting room by ensuring that all patients are processed appropriately.
- Generate referrals and prior authorizations to outside medical providers and insurers.
- Confirm next day appointments and pre-certify insurance for the next week's appointments.
Other duties:
- Add, update, and terminate alerts.
- Support Benefits Counselor with insurance eligibility and sliding fee schedule as needed.
- Assist in maintaining a calm atmosphere in the waiting area.
- Ensure the package delivery process is followed.
- Ensure that guests arriving at the Wellness Center for non-clinical appointments and meetings sign the visitors' log then contact the appropriate person in the building. Be attentive to the movement of staff and guests entering and leaving the building.
- Allow clinic access to staff, guests, and patients and identified delivery people only. Log and report any unusual activity.
- Assist in de-escalation efforts when patients or visitors become upset or agitated.
- Perform all other duties as assigned.
- Attend all required staff meetings (once weekly) and participate in daily huddles.
- Communicate with team members in a professional and respectful manner.
- Work in compliance with all medical policies.
- Work in compliance with standards such as VFC, OSHA, HIPPA, HRSA, CLIA and funding body regulations.
- Demonstrate commitment to clinical care and confidentiality.
- Report all concerns, in a professional manner, to the practice manager and/or medical director.
- Contribute to process the practice's process and quality improvement goals.
- Demonstrate professionalism in all interactions with patients and co-workers.
Other: Initial probationary period is three months. Performance of other tasks may be assigned on an as-needed basis.
Salary range: Competitive; Hourly
Travel Requirements: Minimal local travel required between Philadelphia FIGHT Health Centers.
Work Hours: 40 Hours/Week (M-F 9:00am - 5:00pm with occasional early mornings as needed to accommodate staff meetings and patient visits, and possible evening/weekend hours)
Philadelphia FIGHT requires proof of completed COVID-19 vaccination series for all new employees hired. Medical and religious exemptions will be honored consistent with EEOC regulation.
FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution.
We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds.
To apply: https://www.fight.org/careers/