Bilingual Member Service Specialist I (Contact Center) - Berkeley Electric Cooperative, Inc.

BERKELEY ELECTRIC COOPERATIVE, INC.

BILINGUAL MEMBER SERVICE SPECIALIST I

***MUST BE BILINGUAL IN ENGLISH/SPANISH REQUIRED***

Job Title:

Bilingual Member Service Specialist

Location:

Moncks Corner, SC

Position Type:

Full-Time

About Us:

BERKELEY ELECTRIC COOPERATIVE, INC., is committed to providing exceptional service to our members. We're looking for a dedicated Bilingual Member Service Specialist to join our team and help us deliver these values to our diverse member base.

Position Summary:

As a Bilingual Member Service Specialist, you will act as a trusted advisor, providing bilingual (English and Spanish) support and guidance to our members. You'll address inquiries, resolve issues, and communicate effectively across various channels to enhance member satisfaction.

Responsibilities:

• Provide Excellent Service: Engage with members to answer questions, resolve concerns, and provide assistance with products or services in both English and Spanish.
• Multi-Channel Support: Manage incoming calls, emails and chat ensuring timely and professional responses.
• Problem Solving: Assess and address members' needs, offering thoughtful and efficient solutions to ensure positive outcomes.
• Data Management: Accurately document interactions, update member records, and ensure confidentiality in compliance with company policies.
• Cross Department Collaboration: Work closely with other teams to resolve complex issues and share member feedback for continuous service improvement.
• Cultural Sensitivity: Use bilingual skills to bridge language gaps and ensure all members feel understood and valued.

Qualifications:

• Bilingual Fluency: Fluent and proficient in both English and Spanish is essential.
• Experience in Member or Customer Service: 1-3 years or more of experience in a member or customer service role is preferred.
• Excellent Communication Skills: Strong verbal and written communication in both languages.
• Problem Solving Abilities: Proven skills in resolving conflicts, handling complex situations, and working independently.
• Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.