Bilingual Mobile Tech Specialist - After Hours - Remote - Cambrian Homecare, Inc.
Long Beach, CA 90806
About the Job
Cambrian Homecare is an excellent setting to start a career in healthcare or to find yourself making a difference in the lives of the aging, injured or developmentally disabled.
We are looking for a Part-Time After-Hours Matrix Mobile Specialist to conduct same day outreach in all forms of communication to our field staff with processing electronic/mobile time entries and resolving any tech issues with mobile app.
Schedule: Saturday and Sunday 5:00PM-12:00AM.
You will need to commit to working every weekend
Position will transition to remote once fully trained.
Responsibilities:- Process electronic/mobile caregiver time entries
- Ensure timely data entry and accuracy for accurate caregiver payment
- Address issues and questions regarding mobile time entries
- Prepare reports for upper management, finance department etc.
- Research and resolve missing information or discrepancies on time entries and resolve issues
- Organize and maintain relevant information and documents related to mobile time entries
- Escalate issues to team leader or manager as appropriate
- Provide excellent customer service to caregivers calling for mobile time entries requesting assistance
- Demonstrated ability to handle multiple tasks simultaneously
- Exceptional organizational skills required
- Experience with mobile apps and computer systems
- Must possess excellent communication skills in English
- 3+ year's customer service experience
- Able to exercise discretion with confidential information
- Able to work independently with minimal supervision.
- Bilingual Spanish is a must
- Being Tech savvy is a must
Job Requirements
- 18+ years old
- US work authorization
- High school diploma or equivalent
- Ability to pass a background check and reference check
- Valid Drivers License and reliable transportation
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.