Bilingual Operations Specialist (Portuguese & English) - Canon Recruiting Group

JOB DESCRIPTION:

First point of contact for inquiries received in Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day to day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
Required Skills:
*Portuguese and English required, Spanish a plus.*
• 1-2 years Banking/Financial industry experience.
• 1+ years of experience working with customers.
• Oral & Written Communication
• Active Listening
• Time Management
• Critical Thinking
• Relationship Building
• Collaborating
• Quality Assurance
• Problem Solving
• Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word

WORKING CONDITIONS:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location.
We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans.
For individuals with disabilities who would like to request an accommodation, please email our HR team.

POSITION: Operations Specialist
FULLTIME: Assignment through 11/17/25
LOCATION: Miami, FL
SCHEDULE:
WILL WORK BRAZIL HOURS AND US HOLIDAYS Thanksgiving, Veterans day for example. Christmas and New Years is Brazil holiday so will have those off.
During daylight savings Brazil is 2 hours ahead and once we have fallback then it is just 1 hour ahead.
So during daylight now they will work 7am to 4pm EST
when we fall back it will be 8am to 5pm EST
PAY RANGE: $21.03/HR
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)