Bilingual Partner Service Desk Associate - ApTask

Role: Bilingual Partner Service Desk Associate
Location: Milford, OH (No fixed off)
Hire type: Full-time
Salary: $45–50K + Benefits
Department Hours: 8am EST – 1am EST (9 Hours working)
Fluent in Portuguese
Interview: Face to face
 
Job Description:
The Bilingual Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content. Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues.
Principal Duties:

• Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues
• Work on all reconciling and monitoring workflows within the specific turnaround time and with excellent quality
• Investigate and provide resolution for cases/tickets concerning assets
• Involved in testing of new tools and dashboards
• Active awareness of multiple simultaneous case tickets with meticulous attention to detail
• Ability to provide insights, RCA’s(root cause analysis) and suggestions based on observations from the end customers and their experience.