Bilingual Patient Coordinator - Neptune Dental Management

Smart Start Dental is a fast-paced and busy dental office located in Oakland, CA. We not only change your smile – we transform your life. We believe that a smile is the most important thing you wear, and we want you to wear yours proudly. Our philosophy is all about putting patients first, because frankly, that’s what you deserve.

We are seeking an enthusiastic and dependable individual to be the face of our practice. As the first point of contact for our patients, your cheerful demeanor and welcoming smile will set the tone for their visit. If you thrive in a fast-paced environment and enjoy providing exceptional customer service, we want to hear from you! 

Schedule

• This is a full-time position
• Monday-Friday, Some Saturdays

Benefits

• Competitive salary commensurate with experience
• Opportunities for professional development and growth within the practice
• Health benefits package
• Paid time off and holiday pay
• Positive and supportive work environment

Qualifications and Skills

• Bilingual in English and Spanish is Required
• Previous experience in a customer service or receptionist role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in computer skills and experience with dental software a plus
• Must be dependable, punctual, and able to work well independently as well as part of a team
• A cheerful attitude and a genuine smile are a must!

Responsibilities Include

• Greet patients with a warm and friendly demeanor as they arrive at the office. 
• Manage patient appointments and maintain the office schedule to ensure efficient operations. 
• Answer phone calls and emails promptly and professionally, providing information and scheduling appointments as needed
• Verify insurance coverage and assist patients with billing and payment inquiries
• Maintain a clean and organized front office area
• Collaborate with the dental team to ensure seamless patient experiences

If you are a motivated individual with a passion for providing exceptional customer service and making a difference in patients' lives, we invite you to apply for this exciting opportunity. 

About Us

Smart Start Dental is a proud partner of Image Specialty Partner (ISP), a doctor-led dental partnership organization throughout Northern California and Oregon. We believe that a healthy, beautiful smile is more than just an aesthetic feature – it is a catalyst for confidence and self-esteem. Guided by our fundamental values of Integrity, Efficiency, Teamwork, and Going Above and Beyond, we are committed to excellence in every facet of our work and providing the best experience for our patients. 

EEO Statement

Image Specialty Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

Wage Transparency Statement

In compliance with California law, Image Specialty Partners is obligated to provide a reasonable estimate of the compensation range for this role. The actual salary will be determined based on the candidates qualifications, experience, and other job-related factors.