Bilingual Patient Service Representative - Addison Group

Job Title: Bilingual Patient Service Representative

Location (city, state): Wilmington, DE

Industry: Healthcare

Pay: $15-17/hr (based on experience)

About Our Client:

Our client is a mission-driven community health organization focused on providing care to uninsured and Medicaid-reliant members of the community. With a diverse staff reflecting the Latino and African American populations of Wilmington, they are committed to supporting lower-income neighborhoods with a focus on community care.

Job Description:

The Bilingual Patient Service Representative will work in a smaller clinic in Wilmington, handling front desk operations and supporting patient care. This role involves managing patient check-ins, scheduling, and addressing inquiries, with a focus on serving the local community.

Key Responsibilities:

• Greet and check in patients.
• Schedule appointments and manage patient flow.
• Communicate with patients in both English and Spanish.
• Provide information on services and assist with patient inquiries.
• Support the clinic’s overall mission of serving the community.

Qualifications:

• Bilingual in Spanish (required).
• Strong interest in community health and mission-driven work.
• High School diploma or GED.
• Medical customer service/reception experience (preferred but not required).

Additional Details:

• Hours: Monday to Friday, with a rotating late shift (12 p.m.-9 p.m.) on Mondays, 8 a.m.-5 p.m. the rest of the week.
• Type: Contract-to-hire (CTH), starting after two weeks of compliance.
• Start Dates: September 30th or October 7th (orientation at 13 Reads Way, New Castle).
• Reporting to: Office Manager.
• Dress Code: Wine-colored scrubs (discounts available for employees).

Perks:

• Work in a mission-driven environment.
• Discounts on scrubs for employees.
• Join a supportive, community-focused team.

 Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.