Bilingual Payroll Agent (Spanish) - KellyConnect

Do you have a bachelor's degree and proven experience providing payroll support in English and Spanish? KellyConnect® is looking for you!

We’re seeking a Bilingual Payroll Agent (Spanish) to work at a premier employer centrally located in Tampa, FL. The Payroll Agent uses a case management system to receive calls, cases, and chats from employees regarding their pay and will answer general questions, as well as more sophisticated inquiries regarding payroll policies and procedures with respect to employees’ pay. If this sounds good, take a closer look below. 

This role is set to run through December, 2025, with the potential to extend to a long-term open-ended opportunity.

Schedule/Compensation Details:

• Attractive hybrid work solution that offers the best of both worlds
  • 3 days a week onsite, 2 days a week remote
• Competitive pay rate- $26

Why should you apply:

• Medical and dental benefits
• Opportunity to gain valuable experience.
• Enjoy a positive and supportive work environment.
• Paid training to ensure you have the skills & knowledge to succeed.

What’s a typical day as a Bilingual Payroll Agent (Spanish)? You’ll be:

• Responding to payroll inquiries from current and former JJ Vision employees (and, occasionally, non-employees such as contractors).
• Utilizing reference materials, such as our online knowledge base to maintain a basic understanding of payroll operations and assure accurate responses to questions and requests.
• Assuring that sufficient information is collected to resolve inquiries.
• Conferring with the Payroll Supervisor, as well as other colleagues, to provide complete and accurate responses and redirect unanswered/more complicated inquiries or transactions to other departments, following established processes.
• Utilizing a case management tool to accurately capture, track, and follow up on information related to inquiries in accordance with established standards for case resolution.
• Performing intake, sorting, tracking, and distribution for payroll-related documents that arrive at the service center for processing and other duties as assigned.
• Assisting teammates where possible for the good of the team and department.
• Adhering to company, department, and team standards of integrity and protocol.

This job might be an outstanding fit if you:

• Are fluent in both English and Spanish
• Have a minimum of a Bachelor’s Degree 
• Have 1-3 years of experience working in a Payroll department
• Have a minimum of 2 years professional experience within Customer Service 
• Have excellent verbal and written communication skills, and strong interpersonal skills to provide excellent Customer Service
• Have flexibility to deal with fast-paced environment with continuously changing priorities
• Have strong attention to detail, resourcefulness, and follow-through, as well as ability to work independently as well as part of a team
• Live in or within commuting distance of Tampa, FL

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Acerca de kelly

El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.

Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.