Bilingual (Portuguese and English) Operations Specialist - Tailored Management

Position: Client Service Representative (Bilingual Portuguese/English)
Location: 701 Brickell Ave, Miami, FL 33131
Setting: Onsite for the first 120 days, potential for Hybrid based on performance.
Pay Rate: $21.03/hr
Estimated Start Date: ASAP
Contract: 12-month contract, potential for extension or conversion to FTE based on performance
Health Benefits Available

Work Schedule & Holidays:

• Brazil Business Hours:
  • Daylight Savings: 7 AM - 4 PM EST
  • Post-Fall Back: 8 AM - 5 PM EST
• Holiday Schedule:
  • Work during U.S. holidays (e.g., Thanksgiving, Veterans Day)
  • Off during Brazil holidays (e.g., Christmas, New Year’s)

Job Overview:
We are seeking a bilingual (Portuguese/English) Client Service Representative to join our Latam (Brazil) Client Servicing team. You will be the first point of contact for high-revenue clients, handling inquiries related to treasury, cash management, card, and depository products. This role requires working Brazil business hours, including U.S. holidays, with Brazil holidays off.

Key Responsibilities:

• Provide client support via email and phone, resolving inquiries related to banking and financial services.
• Analyze and resolve client requests, ensuring appropriate handling and solutions.
• Collaborate with internal business partners to resolve issues or provide technical support.
• Manage multiple client requests simultaneously, maintaining high-quality service.
• Ensure adherence to quality assurance standards and resolve complex issues.

Required Skills & Qualifications:

• Bilingual in Portuguese and English (required); Spanish is a plus.
• 1-2 years of experience in the banking/financial industry.
• Minimum 1 year of experience in customer service.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong communication, time management, critical thinking, and problem-solving skills.
• Ability to multitask, work under pressure, and build client relationships.

Preferred Qualifications:

• Experience in the Brazil banking industry is a plus.