Bilingual Program Director - Goddard Riverside
New York, NY 10025
About the Job
Oversee the day-to-day operations and administration of the program.
Provide direct and consistent supervision to Assistant Program Director, Administrative Assistant, and Case Management team.
Recruit, hire, train, develop, supervise, and evaluate staff regularly and consistently.
Provide supervision to staff; promote staff development, evaluate their work and initiate performance improvement plans when required.
Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach.
Establish and cultivate professional and positive relationships with residents.
Oversee the coordination of referrals within the community such as medical, mental health, ESOL, job training and legal assistance.
Coordinate with the Mayor’s Office of Immigration Affairs (MOIA) and other legal assistance programs.
Stay informed on all contract requirements, ensure compliance, and assist in completion of documentation/funder reporting
Ensure documentation including incident reporting is completed in a timely manner.
Provide crisis intervention as needed for residents.
Plan and troubleshoot with facilities and security staff.
Meeting with operations and security staff for planning and site management.
Oversee rosters and attendance is updated in real time.
Lead team meetings, and weekly communications and updates
Attend bi-weekly agency Department Head meetings.
Ensure quality and integrity of services and program.
On-call responsibilities and shift coverage for 24/7 operation.
Other duties as needed.
Qualifications/Educational Requirements
Bachelor’s degree in human services field required.
Master’s degree in social work or human services field preferred.
2 years of supervisory experience required.
Bilingual in English and Spanish (written and spoken) required.
Experience working on-site in a congregate housing setting.
Knowledgeable on immigration laws, procedures, and benefits/entitlements, with the ability to stay up to date with changing procedures.
Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
F-80 Certification required within 90 days of hire.
Skills, Knowledge and Abilities
Ability to develop, implement, and manage systems and processes.
Excellent verbal and written communication skills
Strong organizational and leadership skills
Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties.
Ability to work independently while collaborating with upper management and agency resources when needed.
Excellent judgement
Computer Skills:
Proficient in Microsoft Office
Ability to learn data base systems, such as CARES
Physical Requirements and Work Environment
Indoors at residence
Frequent walking and standing
Occasional lifting, up to 30 lbs.
Employee Benefits :
Medical/Dental/Vision
Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts
403B Thrift Retirement Plan
12 Annual Sick Days
12 Agency Holidays
20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment
Total of more than 6 weeks (a month and half) of paid time off
We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.
Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
