Bilingual Reproductive Health Assistant - Planned Parenthood of Greater Texas

The Reproductive Health Assistant is an essential part of the healthcare team providing comprehensive health education and direct patient care, demonstrating a positive, cooperative manner, and a willingness to assist team members when needed. Reproductive Health Assistant’s perform high-quality, responsive, and efficient patient care delivery in a clean, safe and comfortable health center. The Reproductive Health Assistant has significant impact on the patient experience and is expected to view services through the patient’s eyes to serve patients promptly, completely and in a friendly manner. Understands and complies with organization and health center protocols, policies and procedures.

• Performs a variety of responsibilities in direct patient care including but not limited to: greeting patients promptly and in a welcoming manner, providing high quality care, interviews patients and obtain medical history information, provides education to patients regarding the purpose of their visit, performs patient check-in and check-out, accurately updates patient charts, confirms that all medication, equipment and supplies are stocked in health center including sterile instruments, assists with patient discharge instructions.
• Practices a patient focused approach to healthcare as demonstrated by interactions showing respect, knowledge, responsibility, compassion and access to care.
• Provides comprehensive education, accurate information and answers questions objectively about medical services offered at the affiliate including but not limited to, birth control, sexually transmitted infections, and pregnancy in a caring, non-biased, non-judgmental and non-directive manner.
• Provides pregnancy-options counseling in a comprehensive, non-directive and non-coercive manner. Ensures that a patient having a pregnancy test is educated on all options including parenting, adoption and abortion and receives accurate information and appropriate referrals.
• Provides and explains Patient Education Sheets, and Informed Consent Forms to patients to ensure understanding of materials and services, and ensures that patients with limited English proficiency receive information in the language which they best understand.
• Maintains medical supplies inventory including inventorying stock, placing orders, and verifying receipt.
• Accurately takes and records patients’ demographic information, vital signs, and medical history. Obtains a medical history by asking patients questions about their medical conditions, medications and allergies. Records any findings into the patient charts and alerts the physician and/or clinician of the results.
• Performs blood draws (venipuncture) and intramuscular (IM) injections.
• May train less experienced Heath Center team members in job functions/duties/protocols.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
• Verifies and completes requests for medical records per policy.

H/S Diploma or equivalent and 1 year of experience in any of the following: customer service, healthcare or social services environment; an advanced degree may be substituted for up to 1 year of experience (e.g. Associates/ Bachelor’s/Master’s).

Preferred: Medical Assistant Certification from an organization recognized by PPGT OR a certificate of completion or diploma from fully accredited medical assistant educational program as identified in the Database of Accredited Postsecondary Institutions and Programs which contains information reported to the U.S. Department of Education directly by recognized accrediting agencies and state approval agencies.

Preferred: Electronic Practice Management system or Electronic Health Records system experience (EPM/EHR).