Bilingual Sales & Customer Service Specialist, Hybrid - FOH, INC.

Company Overview:

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

DEI Workplace™ Certified 2024 & 2023 |Most Family Friendly Employers™ 2024 |Best Workplaces in Manufacturing & Production™2023 |Best Dog-Friendly Company2021 |Great Place to Work® Certified 2018-2020|Best Workplaces in Manufacturing & Production™2020

Position Summary:

The International Sales & Customer Service Specialist is part of the International Sales & Customer Service Team. This role contributes to the success of the company by developing and optimizing partnerships with sales managers, business partners and other supporting departments through exceptional, solution-oriented service. The Specialist supports our vision by processing all orders, assisting with inquires, and overseeing various administration within assigned accounts.

Additional Information:

• This is a permanent, full-time hourly position, at $18.50 an hour (Non-exempt)
• An ideal candidate must be fully bilingual - in Spanish and English- both verbally and in writing.
• Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138
• This role participates in our hybrid schedule
  • Hybrid Schedule: Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office.

Major Duties Include:

• Demonstrates high energy and ownership towards supporting the Field Sales Team (FST) and their corresponding accounts
• Oversees the internal account administration of a variety of international accounts and regions
• Resolves any issues in a timely manner as it relates to assigned accounts including returns, damages, purchase order discrepancies, etc.
• Accurately processes samples and orders via SAP Business One software for assigned accounts and helping with other accounts as needed
• Filters phone calls from the general queue, providing excellent customer service and information (e.g. inventory levels, pricing, product information, representation information, etc.)
• Coordinates VIP treatment of custom orders & special projects with minimum supervision from beginning to end
• Responds to all communications and inquires within 24 hours
• Works in tandem with other team members to ensure business partner efficiencies and results
• Assist with Shipping team with all export documentation
• Collaborate with Supply Chain teams on special projects or orders to ensure order fulfillment
• Collects full pre-payment on all international orders, unless credit terms are pre-approved by Finance department
• Ensures all sales orders reflect accurate currency
• Translates any documentation or email conversations from Spanish to English, as needed
• Records personal daily punches and approves accurate bi-weekly time and attendance records
• Actively participates and engages in all one-on-one and group meetings
• Performs other duties as assigned
• Promotes our FOH® Culture in all interactions

Education, Experience & Computer Skills:

• College degree preferred
• College degree preferred
• Minimum 2+ years’ experience in customer service in inside sales, B2B, customer services in an office environment, or hospitality
• Minimum 2+ years’ experience in inside sales, B2B, customer service in an office environment, administrative or field-related experience
• Experience with communicating by email to customers/business partners in both English and Spanish
• Experience working with international shipments and export documentation with freight forwards a plus
• Proficient in all Microsoft Applications, Outlook and Excel
• Familiar with Adobe Acrobat PDFs
• Familiar with ERP systems, SAP Business One preferred

Skills Needed for Success:

• Communicate with excellence and clarity both verbally and in writing in English and Spanish
• Follows direction and works under pressure to meet deadlines
• Stress and time management skills
• Analytical, creative, practical problem-solving skills
• Customer service and interpersonal skills
• Work collaboratively and as part of a diverse team
• Communicate with excellence and clarity both verbally and in writing
• Project management skills and strong attention to detail
• Tech- savviness

Desired Characteristics and Qualifications:

• Organized, action and detail-oriented
• Demonstrates sound work ethics 
• Possesses cultural awareness and sensitivity 
• Ability to re-arrange tasks as priorities change
• Highly enthusiastic, positive-minded, and composure in challenging situations 
• Thrives in a goal-driven environment

Benefits & Pay:

FOH®, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families.

The salary/hourly range for this role represents numerous factors considered in the hiring decisions, including, but not limited to, work experience, territory, geographical location, etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base compensation, FOH® proudly offers bonus incentives, health benefits, retirement savings plans, time off programs, and perks. (Onsite gym and workout classes, Pet-friendly office, Daily Cuban coffee, Flexible schedule, Volunteer time off, fresh fruits and snacks, and our collaborative culture)

Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.

www.fohworldwide.com
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