Bilingual Shelter Case Manager at PEOPLE SERVING PEOPLE

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need?

We are looking for a Spanish and English fluent individual for our Full-Time Bilingual Shelter Case Manager. The primary focus of this position is to provide opportunities for stability to families through support, education, and referrals. The Bilingual Shelter Case Manager is responsible for serving a caseload of families by building rapport and trust with them while assessing their individual needs. The Bilingual Shelter Case Manager works with families to identify a plan from shelter towards housing and complete next steps to reach that goal. The Advocacy Team uses strength-based practice and motivational interviewing with the families to follow up on their goals, affirm the guest's strengths and help them realize their own potential. This position requires candidates to be fluent in both Spanish and English.

Responsibilities

Meet with families before, during, and after their stay in the shelter to help the family work on goals towards stable housing.

Listen to and offer support to residents while working with them on the next steps and solutions.

Write referrals for resources and services & coordinate with service providers.

Assist families with employment needs (Examples: resume, cover letter, job searching, etc.)

Make phone calls and advocate in-person on behalf of clients (Examples: meetings with other service providers, court hearings, etc.) as needed.

Understand and follow Trauma Informed Care principles.

Address concerns from other PSP staff and outside agencies directly to the family involved and work with the family to create a solution.

Recognize needs for mental/chemical health services and coordinate with Mental and Chemical Health Coordinator onsite.

Use creative problem-solving skills to come up with solutions for a variety of concerns/issues/situations that come up with families.

Provide some material needs under emergency circumstances (Examples: clothing, stamps, tokens, envelopes, baby supplies, etc.).

Organize and accurately keep track of records regarding the family while entering these records in a timely matter into the CRM database.

Assist with monthly statistics on usage of Advocacy services.

Follow Mandated Reporting and MN Data Privacy Law guidelines.

Pay and Benefits

$25.24/hour

Monday through Friday business hours

Medical, dental, and vision insurance available

Company-paid life and disability insurance

401(k) with employer contribution at 6 months

40 days of PTO per year

Reduced cost parking or metro pass

Cellphone reimbursement

Reduced childcare rates available

12 weeks of paid parental leave

Financial wellness benefit

Free lunch every day

The chance to make a real difference in the community

Must be fluent in Spanish and English

4-year degree in social work, psychology, sociology, human services or closely related field. Relevant experience will also be considered.

2 or more years experience serving a multi-cultural, socially diverse population

2 or more years experience working with people experiencing homelessness and/or with adults/children with mental illness.

A valid, Class D driver's license is required.

Candidates with lived experience of homelessness, that are BIPOC, or another marginalized identity are encouraged to apply.

Compensation details: 25.24-25.24 Hourly Wage

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