Bilingual Warranty Admin - Huff Consulting

• Warranty Claims Management: Review, process, and manage warranty claims from homeowners or clients, ensuring timely resolution of issues related to construction defects or maintenance concerns.
• Communication: Serve as the primary point of contact for warranty, providing bilingual support (in English and Spanish) throughout the warranty process, including responding to inquiries and scheduling repairs.
• Quality Assurance: Conduct inspections and ensure that all repairs and warranty-related work adhere to company quality standards. This may include liaising with subcontractors and field teams to address defects.
• Documentation: Maintain detailed records of warranty claims, resolutions, and ongoing issues in a tracking system. Ensure all necessary documentation is accurate and up-to-date.
• Reporting: Generate and analyze reports on common defects or issues to help improve construction practices and customer satisfaction.
• Vendor Management: Work with construction teams, suppliers, and subcontractors to coordinate repairs and address warranty claims.
• Problem Resolution: Troubleshoot and resolve customer concerns, ensuring efficient and satisfactory outcomes.

Requirements:

• Bilingual proficiency: Fluent in English and  Spanish,
• Experience in Residential Construction: Knowledge of construction processes, materials, and systems.
• Customer Service Skills: Strong communication and interpersonal skills to handle customer concerns professionally.
• Organizational Skills: Ability to manage multiple claims and tasks simultaneously.
• Technical Skills: Proficiency in computer software for tracking claims and generating reports.

This role combines customer service, technical knowledge, and problem-solving to ensure smooth handling of warranty claims in a construction environment.