Biller at Kforce Inc.
Hanover, MD 21076
About the Job
- Research and resolve the highest corporate level and most complex escalated customer disputes both internal and external; Act as primary point of contact for senior leadership when responding to highly escalated or high profile customers from various sources including corporate office
- Ensure quality and accuracy of invoices, all credit and approval requests, customer communication and the overall management of quality assurance in regards to the billing team
- Utilize knowledge of key finance and billing operational control concepts to rapidly improve the overall customer experience, by analyzing, standardizing and streamlining business processes and internal billing controls
- Serve as subject matter expert on strategic account calls and maintain ownership and drive to complete resolution in a professional and concise manner; Perform research on multi-site large-scale strategic accounts
- Act as a team lead and subject matter expert for junior level billing representatives
- Serve as a mentor for less experienced billing representatives
- Professionally interact and engage multiple operational groups across the company and outside clients
Requirements:
- Microsoft Excel and Outlook
- Strong Excel skills - Pivot Tables & VLOOKUPS
- Prior experience working in Costpoint 8.1
- Strong data entry skills
- Effective interpersonal, analytical and problem solving skills
- Strong attention to detail is required
- Regular, consistent and punctual attendance; Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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