Billing Analyst - Standard Aero

Billing Analyst

Maryville, TN

Build an Aviation Career You’re Proud Of

No matter your background, we will support you to take on new challenges and grow your skills. You’ll build relationships, ensure our teams are taken care of and advocate for our customers’ needs. Our values like integrity, service, teamwork, and communication will make you proud to be part of StandardAero.

Grow our ever-growing business by assisting customers, reaching new ones, and developing program strategies to help us succeed. You’ll build relationships, ensure our teams are taken care of, and advocate for our customers’ needs.

With your expertise as a Billing Analyst you will partner with our Aviation Customer Service department, where you will create and distribute invoices with a high degree of accuracy to guarantee revenue to the organization.  In addition, the ideal candidate will have a keen eye for attention to detail and be comfortable working with minimal supervision while meeting tight deadlines. 

What you’ll do:

• Receive, process and verify component/module/accessory induction information and/or customer orders for purchases using company systems and customer purchase orders to verify the accuracy of information/orders.  
• Ensure customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the BU/site.
• Prepare, generate and distribute reports, order acknowledgments, estimates and invoices as required. Compare engineering reports with estimates and invoices, identifying potential cost overruns as they occur.
• Initiate the required action for response to customer service requests for workscope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel.  Provides a close liaison role with service engineers, operations, logistics and materials.
• Provide customers with product information including pricing, scheduling, delivery and/or backorder availability and functionally equivalent part alternatives.  Acts as a liaison between the customer and production operations regarding expected completion dates, tracing and expediting shipments as needed.
• Explain pricing, price increases, and estimate and invoice changes to customers. Manages customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers.
• Monitor and analyzes cost projections on an ongoing basis, proposing solutions for corrective action as required.
• Resolve or assists in resolving warranty claims; issues core credits and debits for claims and invoice errors, if applicable.
• Project a positive image in representing the corporation to clients and the community
• Cultivate customer loyalty through a commitment to customer satisfaction.
• Support preparation of proposals, quotes and presentations.
• Manage personal workload and time, adapting to change and adjusting to changing demands of the workplace.
• Receive, evaluate and answer customer and internal organization regarding a variety of order-related or service issues.  
• Assists with the settlement of customer complaints.
• Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
• Carries out additional projects as assigned.

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What skills you will use:     

• Your proven experience as a Billing Analyst or similar accounting role
• Your knowledge of electronic billing procedures
• Your proven experience in MS Office (particularly Excel); familiarity with databases and SQL is an asset
• Your ability to communicate effectively with customers (both internal and external), demonstrating effective use of written, verbal, non-verbal, and active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals.  
• Your strong planning, organizational, analytical, decision making and problem solving skills.
• Your strong interpersonal and teamwork skills that include demonstrated experience with negotiation, conflict resolution and customer service.
• Your experience working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
• Your commitment to professional practice and continuous professional improvement.
• Your working knowledge of company instructions and export compliance.
• Your knowledge of products/engines/propellers/accessories in respective business unit/site and technical skills appropriate to role.
• You high school completion or equivalent to high school completion with specialized training
• Your ability to meet US Persons requirements per ITAR.

Benefits that make life better:

• Comprehensive Healthcare
• 401(k) with 100% company match; up to 5% vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.