POSITION: Billing Clerk

LOCATION: Chowchilla, CA

REPORTS TO: Billing Manager

SALARY: $17.50 - $18.50/per hour, DOE

Company Overview:

Caglia Environmental is part of the Caglia Family Companies. Located in Fresno, Visalia and Chowchilla, CA we employ over 250 employees among the five companies. We are a diverse group of companies, from Electric Motor Repair, Electrical Distribution and Construction, to Landfill Management, Recycling, and Waste & Disposal.

JOB DESCRIPTION:

The Billing Clerk is responsible for billing, gathering, and securing all information needed for billing, follow up, and payment of accounts in accordance with company policies and procedures. Resolve disputes in contested billing and initiate collection of payments and open balance amounts through telephone contact, letters, etc., while providing prompt and courteous customer service. As a billing clerk, precision and reliability in handling accounts and documents are crucial.

PRIMARY RESPONSIBILITIES:

• Accurately manage customer accounts, assist customers with initiating or terminating services, and or input confidential customer information in payment systems.
• Responds to customer inquiries in a timely, courteous and professional manner. This may involve sending statements, answering queries, and providing clarification on billing matters.
• Ability to verify payment information, take payments over the phone as needed, audit cash applications to ensure all variances and discrepancies are resolved in a timely manner.
• Provide rate quotes for specialized services as needed.
• Generate daily work orders to facilitate operational tasks.
• Undertake various reception-related responsibilities, such as overseeing vendor and visitor sign-ins, managing the customer lobby, and ensuring adherence to health and safety protocols.
• Execute billing functions as required in accordance to company policies.
• Perform general accounting tasks as assigned.
• Contribute to other special projects, implementations, and tasks as directed.
• Ability to adapt and grow with upgrades and changes to software and procedures.

CORE COMPETENCIES:

• Customer-centric approach, prioritizing service excellence.
• Proficiency in mathematics and strong organizational skills are imperative, given the substantial volume of financial data involved.
• Strong emphasis on quality and attention to detail.
• Proficient in professional telephone etiquette.
• Capable of thriving in a fast-paced environment, showcasing the ability to manage and prioritize multiple tasks and competing demands.
• Exhibits a high level of interpersonal problem-solving skills essential for handling sensitive customer situations.
• Excellent communication and interaction skills with both customers and all levels of company personnel.

REQUIRED QUALIFICATIONS:

• Completion of High School Diploma or equivalent.
• Bilingual proficiency in English/Spanish is preferred.
• Job-related coursework and/or a minimum of 3 years of relevant experience as a billing clerk or customer service.
• Proficient in computer usage, data entry, MS Windows, Excel skills, 10-key, and handling multiple phone lines.