Billing and Collection Coordinator - Personal Touch Home Care

Billing and Collection Coordinator

New Hyde Park, NY

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members. 

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.

• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness. 

• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance. 

• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.

• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones. 

• Mileage Reimbursement: We make sure you're compensated for your business travel.

• Opportunities for Professional Growth and Development: Empowering you to thrive and grow. 

• Employee Assistance Program: Supporting the well-being of you and your family.

• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary: The Billing and Collections Coordinator is responsible for overseeing designated payers for the assigned offices. The individual must ensure timely submission of claims to payers such as MLTC/MCO, Medicare, Medicaid, and other commercial payers. This position is critical for the financial cycle and requires attention to detail as well as a responsibility to the offices bottom line.

Job responsibilities

• Oversee accounts receivable for assigned markets.
• Review patient bills for accuracy and completeness, and obtain missing information, when applicable.
• Prepare, review, and transmit claims using billing software, including electronic and paper claim processing.
• Follow up regarding any discrepancy in payments within appropriate timeframes.
• Verify insurance payment(s) for accuracy and compliance with contract rates.
• Identify and bill secondary or tertiary insurances.
• Research and appeal denied claims.
• Answer patient and insurance telephone inquiries pertaining to assigned accounts.
• Set up patient payment plans and work collection accounts.
• Update billing software with rate changes, if assigned.
• Prepare spreadsheets and run collection reports as applicable.
• Knowledge of insurance guidelines including MLTC/MCO, Medicare, Medicaid and other payer requirements.
• Knowledge in computer systems and software. Matrixcare is a plus. 
• Familiarity with CPT and ICD-10 Coding.
• Check eligibility and benefits verification for services, when applicable.
• Effective communication abilities with insurance payers to resolve issues.
• Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members.
• Ability to work well in a team environment.
• Ability to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.
• Problem-solving skills to research and resolve discrepancies, denials, appeals, and collections.
• Ability to multitask.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree in accounting, finance, or a related field preferred.
• Proven experience in billing, collections, or a similar role.
• Strong understanding of accounting principles and practices.
• Proficient in accounting software and Microsoft Office Suite (Excel, Word, etc.).
• Excellent organizational skills with attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and integrity.
• Problem-solving skills and ability to work independently.

Working Conditions:

• This position typically operates in an office environment.

Job Type: Full-time

Pay: $22.00-$28.00 per hour

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.