Billing Customer Service Coordinator - South Shore Health

Job Description Summary

South Shore Hospital, Southeastern Massachusetts's leading provider of emergency, acute, and outpatient care, is seeking a Billing Customer Service Coordinator to join our Patient Accounts team. Under the general direction of the Manager of Cash & Vendor Management, the Billing Customer Service Coordinator will provide support for all Patient Accounts billing activities.

Job Description

Duties include, but are not limited to, payment arrangements, credit card transactions and researching billing inquiries.

• Receives incoming calls regarding billing inquiries in a high volume Call Center; research required information in order to resolve billing concerns.
• Communicates with appropriate personnel for research and resolution to inquiries.
• Generates outgoing calls to patients in response to inquiries.
• Reviews and researches correspondence related to Patient accounts.
• Adheres to Hospital Credit Collection Policy, and HIPPA Privacy Regulations for all patient related contact.
• Other duties as required

Skills & Abilities

• Excellent written, verbal, and interpersonal communication skills
• Ability to handle sensitive information confidentially
• Ability to work independently
• Ability to prioritize work appropriately in a fast-paced environment, and to manage multiple tasks in a timely manner 
• MS office suite

Qualifications

• HS diploma (associates or bachelor’s degree preferred)
• Prior customer service experience, including extensive phone work with incoming/outgoing calls (healthcare experience preferred)