Billing & Invoicing Clerk - HonorVet Technologies

Job Description

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.

Our technology sets the standard – our people make the difference all day every day.

Purpose of Description:

The purpose of this job is to support the Services and Solutions portfolio for the Mack and Volvo dealer network, national accounts, leasing network and customers using Connected Services. This role interfaces regularly with Truck Sales, Connected Services Product Team, VGCS and Business Control. This position plays a vital role in Volvo Group’s 2030 goal of 50% revenue from services by accurately and efficiently leading service invoicing and activation for legacy products and future innovative solutions.

Key Responsibilities

• Facilitate quoting, ordering, and invoicing activities for Connected Services Portfolio

• Process and maintain customer data required for Connected Services activation

• Provide product and billing support to dealers and customers in a timely manner

• Compile data needed from sales systems for statistical reports, including quote activity, price realization and win/loss reports

• Support the launch of new service offerings by responding to inquiries from dealers, customers and sales managers, as well as relaying dealer feedback to product and IT development teams

Critical Competencies

• Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.

• Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback.

• Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.

• Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.

• Analytical Skills: Recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action.

• Initiative: Taking action in the absence of specific instructions or a specific requirement, taking reasonable risks to achieve results, and persevering when challenged.

Minimum Education and Experience

• Bachelor’s Degree in applicable field or equivalent experience.

• Minimum of two years’ experience in operations, sales support, and/or program or account management.

• Ability to quickly learn and adapt to new IT systems, become Subject Matter Expert on systems to train others.

• Knowledge of heavy-duty distribution channels and OEM dealer structures.

• Experience working cross-functionally to accomplish initiatives and projects.

• Knowledge of Service and Solutions Portfolio preferred

• Power BI (or equivalent system) and Advanced Microsoft Office computer skills