BILLING/PAYMENTS SPECIALIST - CORE Electric Cooperative

Billing/Payments Specialist I - Non-Bargaining Unit

About CORE

CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities. With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.

About the job

Responsible to the Billing & Payments Manager for performing duties related duties related to processing regular billing cycles, correcting billing errors, billing issues for members accounts, and other billing matters for member accounts and/or performing duties related to member payments, account adjustments and refunds, capital credits, collections and write-offs and account research as needed. Assists with other Billing and Payment team tasks as needed.

This is a NON-EXEMPT onsite position at our Sedalia office with no remote or hybrid work options available.

You will...

• Maintain Membership data including Process W9's and name changes.
• Research and resolve updates/changes related to Joint Memberships, Membership problems, and others membership issues.
• Support accurate, timely working of the deposit processes including release/apply deposits per policy and process when account criteria are met.
• Waive, assess, re-assess as required including for change in usage accounts.
• Support the monthly deposit interest process. Void/cancel uncashed deposit refund checks.
• Work on the daily payment processing requirements including posting and balancing all payment channels. Posting auto-pay files daily. Daily Returns.
• Support the credit balance process.
• Process refunds include running TRIB (Transfer/Refund Inactive Balances)
• Process returned refund checks. Void/cancel uncashed refunds.
• Complete work associated with Capital Credits including Transfers, splits, and deceased/dissolved retirements.
• When working on deceased/dissolved retirements, you will manage/track documentation required for release of capital credits.
• Supporting the annual allocation process.
• Processing returned refund checks.
• Support the collections processes and efforts including Process delinquent events including Penalty, Notices, Reminder Calls and Disconnects.
• Support Payment Specialist II in monthly write off processing and reporting as needed.
• Monitor and work assigned tasks.
• Support MSR's via calls to team.
• Assist in meeting department and team goals.
• Participate in team training.
• Provide detailed account research to answer customer questions and/or resolve open issues on accounts.
• Perform other duties as assigned.

We are excited to speak to someone with the following...

• High school diploma or equivalent certificate is required.
• Proficient with Microsoft Office: [Excel, Word, Outlook, Access, PowerPoint].
• Competent with general office equipment.

Preferred Qualifications:

• Basic understanding of accounting concepts is desired.
• Experience with NISC or other billing/payment software is desired. Proficient computer skills.

Hourly Range: $25.31 - $31.60

CORE offers a comprehensive benefits package including the following...

• 9/80 work schedule: Every other Friday off!
• Eight paid holidays per year
• 160 Hours of accruable PTO per year
• Paid parental leave (80 hours)
• Education and training reimbursement
• Volunteer paid time off.
• 100% Cooperative paid benefits, including:
• Defined benefit pension plan
• Medical insurance
• Dental insurance
• Vision insurance
• Short term disability
• Long term disability
• Long term Care
• Employee assistance program
• Life insurance
• HSA employer contribution: $900 for employee only, $1,800 for employee + dependents
• 401(k) retirement plan with company match up to 4%. Immediately 100% vested.
• Wellness reimbursement: Up to $300 per year
• Travel assistance & identity theft support services.
• Length of service program
• Free Onsite EV charging stations (at certain locations)
• Onsite micro market (at certain locations)
• Onsite gym with golf simulator and massage chairs (at certain locations)

This position is eligible for a discretionary annual incentive program driven by organizational and individual performance up to 5%.

This job will be posted until it is filled.  We encourage qualified candidates to submit their application(s) expediently so as not to miss this opportunity. Please reach out to People Operations at hr@core.coop for a complete job description.

CORE is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr@core.coop

Posting # 2024-072