Billing and Records Coordinator - Volunteers of America Los Angeles
Los Angeles, CA 90010
About the Job
About Us:
VOALA – Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE: $72838.32 - $76671.92 Per Year
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
Under the supervision of the Programmatic Compliance Lead, the Billing and Records Coordinator leads the Billing and Records team in monitoring and billing procedures for VOALA programs, including all Medi-Cal programs (CalAIM, SCADP, SAPC, etc.). This position will be responsible for ensuring overall compliance with documentation, billing, and database practices related to contract, funder and legal requirements, as well as organization policies and initiatives for assigned programs. This position will also provide direct mentorship to the Billing and Records team.
DUTIES AND RESPONSIBILITIES
- Review all billing claims.
- Oversee billing rejections from funders to ensure program billers correct errors in appropriate and timely manner.
- Identify and resolve any technical and reporting issues.
- Train program staff on billing procedures.
- Oversee billers and program staff to ensure proper billing procedures and deadlines are met.
- Develop, modify and implement billing procedures and related CQI procedures as needed.
- Run regular progress and related reports as required by Leadership and Accounting.
- Develop trainings, resources, and templates for program staff and leaders.
- Develop process maps and workflows to aid program staff in overall job performance.
- Conduct ongoing meetings with program leaders to discuss program performance.
- Conduct ongoing workshops with program staff on billing best practices.
- Department liaison for all Payer and third-party communication and needs.
- System and agency administrator for Billing and Clearinghouse systems.
- Oversee all updates and maintenance of billing portals.
- Ensures all internal tracking and storage systems have accurate and up-to-date records.
- Provide direct mentorship and training to Billing and Records team.
- Oversee Billing and Record Reviewers’ performance of the continuous quality improvement procedures with their assigned VOALA Programs.
- Monitors all teams’ internal audits, external audits, and program support.
- Provides back-up support as needed.
- Flags programs that have not met CQI standard.
- Other duties as may be assigned by CQI Director.
Qualifications
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
EDUCATION:
- Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)
EXPERIENCE:
- 3 years of experience in Electronic Health Record database operations and/or billing submissions.
- 3 years of experience in data-driven and/or quality assurance environment.
- Experience with nonprofit organizations.
- Experience with Medi-Cal programs
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.