Billing Specialist - TrueCommerce, Inc.

Join a growing global company where you can be part of a GROWING Finance Team! Discover how you can make a big impact.
The Billing Specialist will be responsible for implementing standard billing plans for our customers currently utilizing legacy billing arrangements. You will gather and analyze historical customer information in this role, recommend future state plans best suited for each customer as appropriate and coordinate appropriately with customers in adopting the new plans.

This is a REMOTE OPPORTUNITY!

As a Billing Specialist you will be responsible for:

• Billing Analysis
  • Gather customer information required to support the process, such as customer contract information, historical spend, and key dates.
  • With a keen understanding of TrueCommerce standard billing plans, analyze customer data to identify and recommend future state plans best suited for each customer.
  • In partnership with Finance and Upgrade leadership, gain approval for recommended billing plans.
  • Prepare relevant details required to communicate and implement new billing plans for customer.
• Billing Plan Implementation
  • Ensure all billing plans and activities remain compliant with company policies and requirements.
  • Prepare and send customer communications to inform of changes to billing plans for customers migrating to new plans without notable upsell in annual spend.
  • Partner with Account Managers to provide and clarify billing details for customers who are migrating to new plans but are required to move to a higher plan with increased annual spend.
  • Configure customer within internal systems to activate new billing plans on appropriate date.
  • Monitor customers during billing plan migration to ensure invoices are properly handled and paid during the transition.  Partner with internal teams to resolve issues as they arise.
• Customer Service
  • Act as primary contact for billing related inquiries during plan migration.
  • Ensure customer communications are handled professionally and timely to ensure a positive experience.
  • Gracefully respond to customer objections and questions during billing plan migration.
  • Provide exceptional customer service to resolve issues and address questions during plan migrations.
• Reporting
  • Generate and analyze reports monitoring the effectiveness of the billing plan migration, such as, but not limited to: net changes to annual spend by customer and cohort before and after plan migration, timeliness of billing plan adoption, progress reports, etc.
  • Produce additional reports as needed to support the overall effectiveness of the program.

Requirements for Success:

• 3-5 years' experience in Finance, preferably Accounts Receivable.
• Highly proficient with Excel formulas, data analysis and manipulation.
• Proficiency in accounting software and ERP systems such as NetSuite.
• Strong knowledge of billing processes, financial reporting and general accounting principles.
• Excellent analytical and problem-solving skills, with the ability to manage multiple priorities and deadlines.
• Exceptional communication & interpersonal skills, with a customer-centric approach.
• Ability to work independently and as part of a team, adapt to changing priorities and maintain a high level of accuracy.
• Strong written and verbal communication skills a must.