Billing Specialist - Utility Associates, Inc.

About Us: The companies within the Public Safety Brands organization are innovative technology leaders, delivering groundbreaking digital systems tailored for frontline professionals who rely on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Public Safety Brands, we don't just offer jobs; we offer a culture where you can thrive. We foster a purpose-driven environment that values ethical practices and teamwork. Our commitment to transparency and trust-building creates a supportive and inclusive atmosphere for growth and innovation. We wholeheartedly embrace diversity, promoting inclusive harmony. We highly value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Public Safety Brands for a fulfilling experience where positive impact and collaboration shape a brighter future.

Your Role:  As a Billing Specialist, you will manage and oversee Company billing processes. This role is highly collaborative, requiring you to work closely with team members across various departments and external vendors to ensure accurate, timely, and well-maintained invoice processing. Your attention to detail and proactive approach will be critical in maintaining the efficiency and accuracy of our billing operations.

What You'll Do:

• Create, review, and send invoices to clients in a timely manner.
• Verify the accuracy of billing data and revise any errors.
• Maintain up-to-date records of all invoices and financial transactions.
• Perform regular reconciliation of client accounts.
• Address discrepancies and resolve billing issues with clients.
• Ensure all payments are accounted for and correctly posted.
• Work closely with the finance and accounting teams to streamline billing processes.
• Collaborate with sales and client service departments to gather necessary billing information.
• Participate in team meetings and contribute to process improvement initiatives.
• Respond to client inquiries regarding billing issues, payments, and account balances.
• Provide excellent customer service by addressing concerns promptly and professionally.
• Liaise with clients to ensure payment terms and conditions are clear.
• Track any pending contractual issues, billing issues, or pending invoices and work with other departments to make the necessary corrections.
• Assist with manually correcting invoices and credits as needed.
• Work closely with collections team to ensure accuracy of Accounts Receivable reporting.
• Other duties as assigned

What You Bring:

• Associate's degree or equivalent combination of education and experience
• 5+ years of relevant professional-level work experience
• Experience reviewing contract terms and client orders.
• 5+ years of experience in a high volume, high-intensity environment preferred
• Strong attention to details
• Advanced MS Office skills required (Outlook, Excel, Word, etc.)
• Experience with NetSuite preferred
• Ability to work in multiple accounting software systems
• Ability to identify process improvement opportunities and recommendations
• Effective communication and interpersonal skills.

Why join us?

Utility provides a comprehensive program for our employees’ five pillars of well-being and benefits:

• Emotional Health: Paid Time Off – 3 weeks per calendar year and ten paid holidays per calendar year.
• Physical Health: Selection of ten group health plans to fit every family situation several are fully paid for employees and dependents.
• Dental, Vision, Flexible Spending  Accounts, and Health Savings Accounts are available.
• Social Health: Community Online Academy on a variety of courses for personal  development.
• Professional Health: Tuition Reimbursement for College Courses and Continuing   Education Expenses.
• Financial Health: Retirement Savings Plan with 100% match up to 4% with immediate  vesting.
• Other Benefits: Voluntary Insurance, Basic Life AD&D, Critical Illness, and Accident Insurance.
• Enjoy a free chef-inspired lunch Monday through Thursday: The company provides a delicious chef-inspired lunch Monday through Thursday, eliminating the need to worry about meal planning and preparation.

Joining the team: We invite you to join our team. Help us create superior products that have a lasting impact on our clients’ lives. To apply, please email your resume detailing your relevant experience to recruiting@utility.com

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