Billing Specialist Technician - Sanctuary Recovery Centers

Purpose: Sanctuary Recovery Centers aspires to outline specific job functions and roles to eliminate ambiguity within the organization.

Position Summary:

As a billing specialist, the primary focus is to ensure that insurance companies and Sanctuary facilities keep accurate records. The billing specialist works closely with insurance companies, clients, and/or Sanctuary personnel to create invoices and check calculations on billing statements so there are no errors in payment procedures.

Position Qualifications:

• High School Diploma or GED
• Experience working in a mental health institution or treatment center
• Ability to treat patients with dignity and empathy
• Acute observation skills
• Computer literacy
• Strong communication, including writing, speaking, and active listening
• Great customer service skills, including interpersonal conversation& patience
• Good problem-solving and critical thinking skills
• In-depth knowledge of industry best practices
• Basic math, bookkeeping, and accounting skills
• Organization, time management, and prioritization abilities
• Ability to be discreet and maintain the security of patient or customer information
• Effective computer skills to input to use bookkeeping and account management software in a timely and efficient manner
• Understanding of industry-specific policies, such as HIPAA regulations for healthcare

Position Duties:

• Searching each financial statement for any payment inconsistencies or errors
• Collaborating with clients, third-party institutions, and other team members to resolve billing inconsistencies and errors
• Creating invoices and billing materials to be sent directly to a customer or patient
• Inputting payment history, upcoming payment information, or other financial data into an individual account
• Finding financial solutions for patients or customers who may need payment assistance
• Informing patients or customers of any missed or upcoming payment deadlines
• Calculating and tracking various company financial statements
• Translating medical code if working in a medical setting
• Following all facility rules and guidelines and ensuring clients are in alignment with outlined policies covered in client handbook
• Carrying out all required administrative tasks.
• Always maintaining strict patient confidentiality.

Applicability: This policy applies to all Sanctuary Recovery Centers personnel and residents.