Biomedical Engineer (Digital OR Clinical Specialist) - Brainlab Inc.
New York, NY
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12302262
::: {#st-jobDescription .section}
## Job Description
- Provide on-site consulting, guidance and assistance to physicians
and OR personnel by evaluating options and problem-solving during
surgery in order to maximize IGS product efficiency and usage
- Analyze, resolve and repair product issues through detailed analysis
and utilization of engineering expertise
- Direct and assist Radiology staff in performing necessary scans
prior to surgery
- Educate/train physicians and hospital personnel, including OR staff,
Radiology, Central Sterile Processing, Biomedical and Information
Technologies staff, on the use of IGS products and services
- Develop and conduct training programs for hospital staff enabling
them to implement in-house training
- Act as primary customer liaison, maintaining contact with customer,
assessing satisfaction and usage levels, and working to increase
revenue via the sale of spare parts, upgrades, etc.
- Work closely with the Senior Application Consultant, Area Account
Manager, Key Account Manager and Marketing Manager on market
transparency, upgrade initiatives and R&D projects
- Utilize engineering expertise to contribute to the quality
improvement process by recommending product modifications
- Attend meetings and trade shows to demonstrate and promote IGS
products and services
- Keep abreast of developments regarding Brainlab and competitive IGS
products and services via ongoing training and individual research
and analysis
- Responsible for achieving customer satisfaction in the technical
support process by meeting established deadlines as well as quality
and efficiency standards per Standard Operating Procedures.
- Supports onsite network troubleshooting and maintenance issues
- Performs advanced technical troubleshooting, including but not
limited to audio, video, control, and network signal analysis in
order to isolate and resolve complex system issues
- Perform other duties and responsibilities as required
- Ability to travel 25%
- Salary range 70-85k
:::
::: {#st-qualifications .section}
## Qualifications
- Bachelors degree in Information Technology, Biomedical Engineering
or related field
- Experience with server, network, or virtualization infrastructure
within an enterprise environment
- Ability to perform complex and time-critical tasks with optimum
effectiveness and efficiency with little or no supervision in
high-pressure situations
- Strong technical knowledge of analog and digital electronic
technology as it pertains to audio visual systems and equipment,
including video teleconferencing (Polycom and Tandberg) and
streaming media.
- Knowledge with DICOM, HL7 and EMH / EHR workflow desirable.
- 1-3 years of experience in a technical support role preferably for a
healthcare company or Provider
- Knowledge of surgical procedures, anatomy and medical terminology
preferred
- Proficient in the use of PC software applications including
Microsoft Office
- Self-motivated, detail oriented and a proven history of ability to
make independent decisions
:::
::: {#st-additionalInformation .section}
## Additional Information
In return for the experiences listed above we will provide a business
casual environment, competitive compensation package including medical,
dental, life, LTD, STD, and matching 401k benefits and much more.
Visit us at:[www.brainlab.com](https://www.brainlab.com/)
Brainlab, Inc. is an equal opportunity/affirmative action employer. All
qualified applicants will receive consideration for e mployment without
regard to sex, gender identity, sexual orientation, race, color,
religion, national origin, disability, protected Veteran status, age, or
any other characteristic protected by law.
Covid-19 vaccination, including applicable booster(s), is required if
the position requires onsite presence at Brainlab customer sites in
compliance with Presidential Executive Orders. Legally allowed
exemptions may apply.
Brainlab participates in E-Verify.[Click
here](https://d.acquiretm.com/app_themes/shared/everify.pdf)for more
information.[Click
here](https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)to
also review the EEO Law Poster.
If you need assistance and/or a reasonable accommodation due to a
disability during the application or the recruiting process, please send
a request to
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12302262
::: {#st-jobDescription .section}
## Job Description
- Provide on-site consulting, guidance and assistance to physicians
and OR personnel by evaluating options and problem-solving during
surgery in order to maximize IGS product efficiency and usage
- Analyze, resolve and repair product issues through detailed analysis
and utilization of engineering expertise
- Direct and assist Radiology staff in performing necessary scans
prior to surgery
- Educate/train physicians and hospital personnel, including OR staff,
Radiology, Central Sterile Processing, Biomedical and Information
Technologies staff, on the use of IGS products and services
- Develop and conduct training programs for hospital staff enabling
them to implement in-house training
- Act as primary customer liaison, maintaining contact with customer,
assessing satisfaction and usage levels, and working to increase
revenue via the sale of spare parts, upgrades, etc.
- Work closely with the Senior Application Consultant, Area Account
Manager, Key Account Manager and Marketing Manager on market
transparency, upgrade initiatives and R&D projects
- Utilize engineering expertise to contribute to the quality
improvement process by recommending product modifications
- Attend meetings and trade shows to demonstrate and promote IGS
products and services
- Keep abreast of developments regarding Brainlab and competitive IGS
products and services via ongoing training and individual research
and analysis
- Responsible for achieving customer satisfaction in the technical
support process by meeting established deadlines as well as quality
and efficiency standards per Standard Operating Procedures.
- Supports onsite network troubleshooting and maintenance issues
- Performs advanced technical troubleshooting, including but not
limited to audio, video, control, and network signal analysis in
order to isolate and resolve complex system issues
- Perform other duties and responsibilities as required
- Ability to travel 25%
- Salary range 70-85k
:::
::: {#st-qualifications .section}
## Qualifications
- Bachelors degree in Information Technology, Biomedical Engineering
or related field
- Experience with server, network, or virtualization infrastructure
within an enterprise environment
- Ability to perform complex and time-critical tasks with optimum
effectiveness and efficiency with little or no supervision in
high-pressure situations
- Strong technical knowledge of analog and digital electronic
technology as it pertains to audio visual systems and equipment,
including video teleconferencing (Polycom and Tandberg) and
streaming media.
- Knowledge with DICOM, HL7 and EMH / EHR workflow desirable.
- 1-3 years of experience in a technical support role preferably for a
healthcare company or Provider
- Knowledge of surgical procedures, anatomy and medical terminology
preferred
- Proficient in the use of PC software applications including
Microsoft Office
- Self-motivated, detail oriented and a proven history of ability to
make independent decisions
:::
::: {#st-additionalInformation .section}
## Additional Information
In return for the experiences listed above we will provide a business
casual environment, competitive compensation package including medical,
dental, life, LTD, STD, and matching 401k benefits and much more.
Visit us at:[www.brainlab.com](https://www.brainlab.com/)
Brainlab, Inc. is an equal opportunity/affirmative action employer. All
qualified applicants will receive consideration for e mployment without
regard to sex, gender identity, sexual orientation, race, color,
religion, national origin, disability, protected Veteran status, age, or
any other characteristic protected by law.
Covid-19 vaccination, including applicable booster(s), is required if
the position requires onsite presence at Brainlab customer sites in
compliance with Presidential Executive Orders. Legally allowed
exemptions may apply.
Brainlab participates in E-Verify.[Click
here](https://d.acquiretm.com/app_themes/shared/everify.pdf)for more
information.[Click
here](https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)to
also review the EEO Law Poster.
If you need assistance and/or a reasonable accommodation due to a
disability during the application or the recruiting process, please send
a request to
Source : Brainlab Inc.
