Bistro Breakfast Cook AM - Courtyard by Marriott - Auburn, RAM Hotels

[Barista] 

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENCSE, ETC): 

SUMMARY:  

Professional Experience 

• Preferably 6 month’s experience food and baristaservice 

Essential Functions 

• Be flexible and willing to perform other tasks as necessary or requested 

• Wear hotel uniform in compliance with hotel standards; adhere to professional grooming standards 

• Respond to guest requests in a timely, friendly, and efficient manner 

• Ensure knowledge of menu, promotions, and specials 

• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system 

• Preparing food, grinding coffee beans, brewing tea and coffee, and serving items to customers 

• Ensure guest satisfaction throughout the service 

• Learning new brew methods, beverageblends, food preparations, and presentation techniques to improve food quality. 

• Updating signage and displays to attract customers. 

• Taking inventory and replenishing items as needed. 

• Ensure serving station is well-stocked & clean,at all times 

• Perform other tasks as necessary or required to meet or exceed guest satisfaction  

• Be flexible and willing to perform other tasks as necessary or requested 

Job Requirements: 

• Must have excellent customer service skills and a stable work history  

• Must be able to work entire shift on feet at a quick pace  

• Must be flexible to work any shift as needed to include weekends  

• Knowledge of basic drink recipes  

• Knowledge of barista equipment  

• Knowledge of safety rules for kitchen equipment  

• Ability to lift 50 lbs  

• Ability to work in a high pace and hot environment  

• Stand and walk for long periods of time  

Emotional Intelligence 

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure 

• Ability to anticipate guests’ needs 

• Embraces and respects diversity and multicultural environment 

Education 

• Background screening for previous criminal history 

• At least high school diploma or G.E.D. 

Computer Experience 

• Experience with point of sale system 

Strengths 

• Social 

• Speaks in guests’ preferred language 

• Organizational 

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.