Blackboard Learning Management System (Technical Training Specialist) - The Coleman Group, Inc.

• Assist faculty and staff with one-on-one or group training. 
• Plan, coordinate and conduct training for newer versions of Blackboard after upgrades
• Act as secondary point of contact (POC) for Blackboard support cases
• Diagnose and resolve Blackboard problems in response to client inquiries via WHD tickets.
• Research, evaluate, and provide feedback on problematic Blackboard client usage trends and patterns.
• Assist in the creation, modification, management, and termination of client Blackboard accounts.
• Educate clients as to the potential for and application of learning management system(s) and common commercial off-the-shelf application software packages (e.g., Google Apps, Microsoft Word/Excel./ PowerPoint, etc.) in meeting mission needs.
• Act as backup application administrator for other web-based applications as assigned such as Ungerboeck Event Management System.
• Reports and documentation include:
• Follow-up communications such as the closing out of trouble tickets, preparing incident reports, sending emails, and/or providing verbal or written status will be an intrinsic part of the work.
• Monthly and Written/Oral Reports (as required).
• Project Management Documentation (as required).
• Web-based Training Resources (as required). Blackboard documentation, training videos and other content posted on the Blackboard Assistance website.
• Application Administration Documentation (as required). In electronic form using MS Word or Google Docs for all application administration and related support work completed.
• System Documentation (as required). Complete systems documentation, user manuals, test plans, etc. for all information technology systems developed.
• Obtaining and maintaining a public trust clearance
• Obtaining and maintaining Security Certification.
• Other duties as assigned.

Qualifications:

• Associate's Degree

• Front-end, (Graphical User Interface (GUI)) Blackboard Learning Management System and Content System administration.
• Developing and maintaining web-based training resources.
• Providing Instructional Design assistance to faculty and staff.
• Assisting faculty and staff with one-on-one or group training.
• Planning, coordinating, and conducting training for newer versions of Blackboard after upgrades.
• Acting as secondary point of contact (POC) for Blackboard support cases
• Diagnosing and resolving Blackboard problems in response to client inquiries.
• Researching, evaluating, and providing feedback on problematic Blackboard client usage trends and patterns.
• Assisting in the creation, modification, management, and termination of client Blackboard accounts. Educating clients as to the potential for and application of learning management system(s) and common commercial off-the-shelf application software packages (e.g., Google Apps, Microsoft Word/Excel/ PowerPoint, etc.) in meeting mission needs.
• Tracking requests and providing performance summaries.

• Flexible Daily Start Time Available
• 8-hour shift
• Monday to Friday

The Coleman Group, Inc. is an equal opportunity employer and will not discriminate against any applicant for employment based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, disability or veteran status, political affiliation, or on any other basis prohibited by law.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. For accommodation requests or assistance with this form, contact The Coleman Group HR at 301-794-4914 or humanresourceshire@colemangroupinc.com.

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