Boathouse Supervisor at Thompson Boat Center - Guest Services

Compensation Amount:
18.50 USD Hourly

Job Summary:
Thompson Boat Center, managed by Guest Services, Inc., is now hiring seasonal boathouse supervisors for the 2024 late-summer and fall season from August through October. The Supervisor position is full-time (30+ hours), and staff are expected to work at least 4 days a week. All staff are required to work at least one day a weekend. The boathouse is staffed 7 days a week from 5am to 8:30pm, which requires a flexible schedule and frequently includes early mornings, evenings, and/or weekends. There is the possibility for an extension through the winter and/or rehiring in February for the Spring season. This position also provides the possibility for growth within the boathouse leadership. Starting pay for this role is $18.50 per hour. If you love working outdoors and helping guests, this is a great opportunity for you! Apply today to join our All-Star Team!

Job Description:

Essential Functions:

Operations and Administration

• Direct day-to-day operations of the site including open and/or closing responsibilities.
• Administer front desk operations to maximize service-oriented staff performance. Oversee retail stock and lobby displays.
• Serve as a point of contact for customers by responding to inquiries, resolving complaints, and collaborating with the Management Team.

Maintenance, Sanitation, and Safety

• Inspect the facility daily and weekly to maintain safe operation of facilities, equipment, and grounds.
• Ensure the cleanliness and sanitary conditions of all facilities including bathrooms, locker rooms, fitness area, storage areas, and the lobby.
• Ensure comprehensive completion of incident reports. Notify the General Manager and District Leadership of all unusual events, circumstances, or other safety or quality control issues in a timely manner.

Staff Supervision

• Supervise on-duty staff members and cultivate a culture of respect and accountability.
• Monitor daily staff performance, provide feedback, and facilitate a culture of accountability.

Program Development and Marketing

• Assist in the management of Rowing Programs and Paddling Programs. Support district operations, programs, and special events.
• Always represent the company professionally. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

The Ideal Candidate:

• Demonstrates an aptitude for interacting with a wide variety of people.
• Ability to organize and coordinate multiple priorities with effective time management.
• Navigate relationships and build rapport with staff, slip holders, coaches, and stakeholders.
• Growth potential and desire to learn and develop new skills.
• Capacity to think critically and solve problems to be successful in a dynamic workplace.
• Ability to maintain confidentiality.
• Excellent interpersonal, administrative, and communications skills.
• Foundational knowledge of basic accounting, marketing, and project management.

Skill and Knowledge Requirements

• High School Diploma or GED required.
• First Aid and CPR certification.
• Rowing and/or paddle sport knowledge and experience preferred.
• Ability to swim and comfort around the water.
• Supervisory experience preferred.
• 1+ years of boating and/or marine related experience.
• Currently possess or ability to obtain a Boater Safety Course Certificate or Boating License.
• Computer proficiency with the ability to utilize Microsoft Office Suite.
• Flexible availability for frequent early morning, evening, and weekend shifts.

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes and inclement outdoor weather.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Physical presence at the job site is essential to perform job duties.

Equipment Used

• Typical office equipment (computers, phone system, fax, copiers, scanners, among other